Guest Services Representative

Pompano Beach, FL, USA|Onsite

Job Overview

Work Schedule

Flexible

Benefits

Health Insurance

dental insurance

Paid time off

401(k) plan

employee discounts

career development opportunities

employee wellness programs

Job Description

Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, renowned for delivering exceptional experiences to guests through its integrated resorts, casinos, and entertainment venues. Based in Pompano Beach, FL, Caesars Entertainment operates a vast collection of properties across multiple regions, offering world-class lodging, gaming, fine dining, entertainment, and luxury retail options. The company's commitment to innovation, sustainability, and corporate responsibility is captured in its People Planet Play framework, which focuses on economic development, employee wellbeing, and positive community impact. This prestigious establishment emphasizes values such as "Blaze the Trail," "Together We Win," and "All-In on Service," which reflect its culture of collaboration, excellence, and customer dedication.

The Guest Services Representative role at Caesars Entertainment is an essential position within the casino environment, where professionalism and a welcoming attitude are paramount. This full-time role centers around providing outstanding service to guests and ensuring smooth financial transactions at gaming tables and cashiers’ stations. Key responsibilities include accurately handling funds, maintaining cash drawer balances, and processing customer inquiries with courtesy and accuracy. The role also involves interacting proactively with guests to redeem points for cash or prizes and updating player accounts, contributing to a memorable customer gaming experience.

In addition to transactional duties, the Guest Services Representative acts as an ambassador of the company’s values, upholding confidentiality regarding financial information, adhering to regulatory and company policies, and supporting casino events and promotions. This position demands flexibility in work hours, including nights, weekends, and holidays, to meet business needs. Physical requirements include the ability to lift up to 25 pounds and maintain extended standing or walking shifts in an environment that accommodates smoking and pets.

This role offers a unique opportunity to be part of a globally respected hospitality brand that prioritizes its team members and guests alike. It requires strong communication skills in English, proficiency with iOS devices, and the ability to acquire and maintain a gaming license. A high school diploma or GED is preferred, reflecting the importance of foundational education. The company culture embraces a family-style approach to service, fostering respect, connection, and teamwork among colleagues and guests. Caesars Entertainment values diversity and inclusion and offers a workplace committed to equal opportunity.

Job Requirements

Must be 21 years of age or older
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license
A high school diploma or GED equivalent is preferred

Job Qualifications

Proficient in English verbal and written
Proficient with iOS devices
Ability to push and pull up to 25 pounds
Ability to lift and carry objects up to 25 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Ability to work from a standing position and/or walking motion for extended periods
Must be able to work in a smoking and pet-friendly environment

Job Duties

Accurately count and record assigned funds
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times
Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner
Make exchanges of funds throughout the shift
Keep cash drawer balanced and impressed
Make exchanges with the vault
Verify and document personal identification information for T-31 transactions
Complete CTRs, CCTL’s, MTLs, and all other required documentation
Track and complete Title 31 and Suspicious Activity reports
Issue player’s cards for guests or update player’s accounts with current information
Assure that guests have a favorable gaming experience
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information
Have complete knowledge of all casino events and promotional activities, and assist as needed
Keep work area in a clean and orderly manner
Redeem points from accounts for patrons for cash or prizes
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Handle routine customer complaints and incidents, and exhibit appropriate discretion to identify situations requiring supervisory attention
Assist in maintaining a spotless casino by disposing of items left on the floor
Perform other duties as assigned or requested by management