Concierge

Invited is a leading company in the hospitality and service industry, operating as the largest owner and operator of private clubs across the United States since its inception in 1957. With over 130 country clubs, city clubs, and athletic clubs nationwide, Invited is renowned for providing first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The company prides itself on building strong relationships and enriching the lives of its members, guests, and employees alike, fostering an inclusive and vibrant work environment for more than 17,000 team members. Invited is committed to delivering exceptional experiences that exceed expectations and enhance the lifestyle of its community. Being a part of Invited means joining a dynamic, service-oriented team dedicated to excellence and personalized member engagement.

The Concierge role is a vital position within the Member Experience team, focusing on providing exceptional service and creating memorable moments for club members. This role involves managing all incoming communications such as phone calls, reservations, and emails, while addressing inquiries with professionalism and warmth. The Concierge acts as the welcoming face of the club, ensuring every interaction leaves members feeling valued and appreciated. Responsibilities include engaging with members through outreach efforts to new and at-risk members, assisting with social media initiatives, member communications, and supporting various member experience programs. The role demands a commitment to personalized service that reflects the core values of Warm Welcomes, Magic Moments, and Fond Farewells, enhancing member satisfaction and loyalty throughout every visit. Reporting to the Member Experience Director, the Concierge collaborates with various departments to coordinate events, manage reservations, and maintain up-to-date member information that contributes to a seamless and enjoyable club experience.

The role requires a keen attention to detail, excellent communication skills across multiple channels, and strong organizational abilities to handle a busy, fast-paced environment. The Concierge is also responsible for promoting club events, providing detailed information about club amenities, and ensuring that members are recognized and celebrated on special occasions such as birthdays and anniversaries. Physical demands include the ability to stand for extended periods and interact in dynamic environments, with responsibilities extending to maintaining a welcoming and orderly club environment. The position includes working weekends, holidays, and additional hours as necessary. Successful candidates will benefit from a supportive company culture, competitive compensation, and a comprehensive benefits package for full-time employees, including medical, dental, vision coverage, life insurance, disability insurance, a 401(k) retirement plan, and generous paid time off. This position offers an opportunity to be a key contributor to an esteemed company dedicated to enriching member experiences and fostering a positive, inclusive workplace culture.