Pool Patient Experience Concierge, Patient Experience

Baptist Health stands as the region's largest not-for-profit healthcare organization, operating with a robust network that includes 12 hospitals, more than 29,000 dedicated employees, 4,500 skilled physicians, and approximately 200 outpatient centers, urgent care facilities, and physician practices spanning Miami-Dade, Monroe, Broward, and Palm Beach counties. Known for its internationally recognized centers of excellence in cancer treatment, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health combines advanced medical technology with compassionate, faith-based care to deliver outstanding health outcomes. Supported by philanthropy and a deeply ingrained mission of medical excellence, the organization has consistently received top accolades, including a 26-year streak on Fortune's 100 Best Companies to Work For. Additionally, in the prestigious 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health emerged as the most awarded healthcare system in South Florida, securing 63 high-performing honors.

What fundamentally distinguishes Baptist Health is its people. The organization fosters a culture that emphasizes personal connections beyond the typical workplace environment. Employees and healthcare providers alike build genuine relationships with patients and their families, driven by empathy often born from shared experiences. This compassionate approach greatly enhances patient care and trust. The workplace environment at Baptist Health is characterized by purpose, collaboration, and a passion for making a positive difference in the lives of every individual served. The team members are deeply invested in providing the highest quality of care while supporting each other’s professional and personal growth.

At Baptist Health, employee development is a key priority. The organization operates under a 22grow our own22 philosophy, enabling team members to cultivate fulfilling, long-term careers. Baptist Health invests considerably in professional development, offering clear career pathways and continuous support to help employees progress and thrive in their roles. Comprehensive health and wellness programs extend beyond conventional offerings to include innovative wellness initiatives that aid employees in lowering their medical plan deductibles, thereby minimizing healthcare expenses. Tuition reimbursement programs are available to encourage ongoing education and advancement, ensuring that employees keep expanding their skill sets and knowledge base. These perks, alongside many others, exemplify Baptist Health27s holistic commitment to nurturing both the personal and professional well-being of its workforce.

This current opportunity is for a Guest Services Concierge role, which serves as the hospital27s Director of First Impression. The Concierge is the welcoming face of the hospital and plays a pivotal role in addressing the initial needs of patients and their family members with empathy and efficiency. Acting as the primary liaison, the Concierge provides accurate information and maintains seamless communication with supporting departments to enhance the overall patient and visitor experience. Exceptional customer service skills and a positive interpersonal approach are crucial, as this role involves interacting with patients across all age groups, family members, community participants, and hospital staff. The Guest Services Concierge is tasked with acknowledging, greeting, and assisting visitors while upholding the hospital27s reputation through courteous and helpful interactions that create a lasting positive impact.

The position demands strong verbal communication skills and the ability to facilitate immediate and appropriate solutions in response to complaints, problems, or special needs. Coordination of guest services within the reception area is a significant responsibility, contributing to smooth operational flow and patient satisfaction. This role offers an estimated pay range starting at $17.50 per hour, with variability depending on shift schedules. Baptist Health embraces diversity and is proud to be an equal opportunity employer, welcoming individuals with disabilities and veterans to contribute to its mission of compassionate healthcare delivery.