Patient Experience Concierge, Patient Experience

Baptist Health is the largest not-for-profit healthcare organization in the region, boasting a comprehensive network of 12 hospitals, over 29,000 employees, 4,500 physicians, and more than 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. Renowned for its internationally recognized centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health provides outstanding medical care backed by a faith-based mission of medical excellence. The organization has earned a reputation as a top employer, having been named one of Fortune's 100 Best Companies to Work For for 26 consecutive years. Additionally, Baptist Health was the most awarded healthcare system in South Florida according to the 2025-2026 U.S. News & World Report Best Hospital Rankings, garnering 63 high-performing honors.

What truly distinguishes Baptist Health is its people. The culture here goes beyond just delivering healthcare services. The staff build personal connections with their colleagues and form meaningful relationships with patients and their families. Many employees have experienced healthcare challenges themselves, fueling their empathy and commitment to delivering compassionate, high-quality care. The environment fosters a sense of purpose where every team member contributes to making a positive impact. Employees feel valued and supported every step of the way in their personal and professional growth.

At Baptist Health, the commitment to employees is evident through a "grow our own" philosophy. The organization prioritizes career development by offering clear, structured pathways for advancement, alongside ongoing educational and professional support. Benefits are thoughtfully designed to enhance well-being and quality of life, including comprehensive health and wellness resources that extend beyond typical offerings. Employees can participate in wellness programs geared towards reducing health care costs, such as eliminating medical plan deductibles. Tuition reimbursement is available to help support continued learning and career advancement.

The position of Patient Experience Concierge is critical as the hospital's Director of First Impression. This role involves being the primary contact for patients and their families during their initial encounter with the hospital. The Concierge is responsible for connecting patients and family members with accurate and timely information, maintaining strong relationships with supporting departments, and delivering exceptional customer service. This role requires positive interpersonal skills to interact effectively with patients of all ages, their families, community members, and hospital staff. Greeting and assisting visitors warmly, the concierge represents the hospital positively, creating a welcoming environment for all. Communication skills are essential, as the role acts as a liaison between patients, families, and clinical staff to ensure smooth coordination and resolution of concerns. The Concierge handles patient and guest services in the reception area and works to provide quick and satisfactory solutions to any complaints, problems, or special needs. It is estimated that this position offers a pay range between $16.00 and $17.84 per hour, depending on experience. This role is well-suited for individuals passionate about making a positive impact through exceptional service at a leading healthcare organization with outstanding growth opportunities and a supportive culture.