Vehicle Concierge - Jaguar Land Rover North Dade

Warren Henry Auto Group is a prestigious automotive dealership group known for delivering an unparalleled experience to its customers. With a reputation for excellence and a commitment to customer satisfaction, Warren Henry Auto Group specializes in luxury vehicles and provides a premium level of service to discerning clients. The company prides itself on fostering a professional and welcoming environment for both employees and customers, maintaining its status as a leader in the automotive industry. Warren Henry Auto Group is dedicated to hiring motivated and talented individuals who are eager to contribute to the team and uphold the company’s high standards of service and professionalism.

The concierge position at Warren Henry Auto Group is a key frontline role, integral to the business’s goal of delivering exceptional service to luxury customers. This full-time role requires an individual who thrives in a fast-paced, customer-focused environment and can perform service delivery duties with precision and professionalism. As a concierge, you will be responsible for the seamless delivery and pick-up of vehicles, ensuring every vehicle meets strict quality standards before it reaches the customer. This role demands excellent communication skills and the ability to coordinate effectively with various departments, including Service Managers, Service Advisors, the BDC Department, and Dispatchers, to confirm all logistical details and facilitate smooth vehicle transitions.

Your daily responsibilities will include inspecting vehicles for delivery quality, making sure they are sufficiently fueled, and collecting all necessary signatures from customers during delivery or pick-up. You will also manage documentation requirements by collaborating closely with the loaner department and service advisors prior to any trips. In addition to delivery duties, the concierge will inspect vehicles upon return, checking for any customer belongings left behind, and use the Record 360 application to document the condition of each vehicle accurately. Additional responsibilities include performing various errands and lot maintenance tasks as needed to ensure the dealership lot remains organized and presentable. The role demands a well-groomed appearance and adherence to uniform policies, as employee conduct, both in and out of the dealership premises, reflects directly on the reputation of Warren Henry Auto Group.

If you are someone who enjoys working in a dynamic, fast-moving environment and take pride in delivering top-tier service to luxury clientele, this concierge role offers a rewarding career opportunity. Warren Henry Auto Group supports its employees through a professional work culture that values dedication, integrity, and customer-centric service, positioning team members to succeed in their careers while playing a crucial role in the company’s ongoing success.