Director of Event Planning

Our establishment is a prestigious hospitality company renowned for delivering exemplary guest experiences and superior event management services. With a strong emphasis on quality, professionalism, and innovation, we operate within the commercial hospitality sector, consistently evolving to meet and exceed the expectations of our diverse clientele. Our organization prides itself on fostering a collaborative work environment where creativity, teamwork, and leadership are highly valued. We focus on creating events that leave a lasting impression, ensuring that every detail is meticulously planned and flawlessly executed, from the initial concept to the final guests' departure.

The Director of Event Planning plays a pivotal role in our organization by managing the event planning department, overseeing all functions and staff on a daily basis. This full-time, exempt position works onsite and reports directly to the Director of Sales. The Director of Event Planning assumes complete responsibility for the entire event planning lifecycle, ensuring a seamless transition between sales and operations teams. This role is vital in maximizing revenue through strategic upselling and accurate forecasting while upholding exceptional standards of guest and employee satisfaction.

This role encompasses supervising the administrative processes involved in both pre-event and post-event phases to ensure smooth transitions and flawless event delivery. The Director is tasked with managing the event planning team, providing guidance, support, and leadership to staff who are responsible for handling events of varying complexities and sizes. The role requires a careful balance of operational oversight and strategic planning to align event execution with the company’s business goals.

Key responsibilities include assigning events to team members, overseeing function space allocation, managing group room blocks, and ensuring all departmental and property emergency procedures are adhered to with comprehensive staff training. The Director champions the overall event management strategy, actively reviewing upcoming events with direct reports to identify and troubleshoot potential challenges before they arise. A critical aspect of the role involves managing client budgets to maximize revenue opportunities while meeting customer needs and maintaining high satisfaction levels.

The role also requires hands-on leadership in planning and executing highly complex or high-profile events that carry significant financial impact. The Director leads catering menu development and ensures all standards, policies, and procedures are clearly communicated and upheld within the event planning team. Through regular meetings and by reviewing guest feedback, the Director addresses areas requiring improvement and implements corrective action plans to enhance service excellence.

Outstanding customer service and guest hospitality are at the heart of the Director’s duties, with a strong emphasis on maintaining a positive environment and solid guest relations. The role involves direct interaction with guests to gather feedback, resolve complaints, and respond promptly to any service issues. Empowering employees to deliver exceptional service and fostering strong relationships with external vendors are also paramount responsibilities. This includes negotiating pricing and service agreements that enhance event experiences and generate additional revenue.

Continuing staff development is integral to the role, with an emphasis on establishing clear customer service guidelines and providing the necessary training and coaching to exceed guest expectations. The Director is responsible for regular evaluations of staffing levels to ensure operational efficiencies and service quality are continuously maintained. Physical demands of the job include working indoors and outdoors in varying conditions, lifting up to 80 pounds, and the ability to work flexible hours including weekends and evenings. We are committed to equal employment opportunities and seek qualified candidates who are motivated to make a significant impact within our dynamic and growing team.