Assistant Manager-Event Operations (NE)

Cape Coral, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Marriott International is a global leader in the hospitality industry, recognized for delivering exceptional guest experiences and maintaining high standards of service across its diverse portfolio of hotels and resorts. As a world-renowned hotel company, Marriott is committed to creating memorable experiences for its guests through innovative service, quality accommodations, and a welcoming atmosphere. With a strong focus on employee development, Marriott fosters an inclusive and dynamic work environment where associates are empowered and valued for their individual contributions. The company prioritizes diversity and equal opportunity, ensuring a supportive workplace culture where everyone can thrive and grow professionally.

The role of Banquet Supervisor at Marriott International is a dynamic and integral position within the food and beverage management team. This role entails overseeing event operations related to banquets and event services, ensuring that every aspect of guest events runs smoothly and meets the brand's exacting standards. A Banquet Supervisor is responsible for coordinating with chefs, stewards, and event teams to communicate service needs and verify that banquet rooms, restaurants, and coffee break setups are prepared to perfection. The position involves meticulous attention to detail, such as verifying proper centerpieces on tables and inspecting the cleanliness and presentation of china, glassware, and silverware prior to use.

In addition to direct event oversight, the Banquet Supervisor plays a leadership role by managing and training staff, leading daily meetings, and supporting compliance with brand standards and legal obligations. The candidate is expected to foster a positive and motivated team environment, ensuring that employees consistently deliver high-quality service and maintain operational excellence throughout every shift. This supervisory role also includes administrative responsibilities, such as assisting in financial tasks, managing departmental inventories, scheduling staff to meet business demands, and overseeing banquet beverage costs and supplies.

A successful Banquet Supervisor will have a strong hospitality background, preferably with experience running shifts, scheduling, problem-solving, and performance management. The role requires effective communication with both guests and internal teams to ensure satisfaction, address special dietary needs, and handle any service concerns promptly. This position not only contributes to the immediate success of events but also supports long-term guest satisfaction and maximizes financial performance.

Marriott International offers an environment where employees can grow their skills in hospitality management while being part of a globally respected brand. The role of Banquet Supervisor is ideal for someone passionate about delivering outstanding service, leading teams, and driving operational success in a fast-paced and guest-focused setting.

Job Requirements

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
or at least 3 years of experience in two of the following hospitality areas: food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
ability to handle multiple tasks and work under pressure
excellent leadership and team management skills
knowledge of OSHA regulations
strong problem-solving abilities
effective communication skills

Job Qualifications

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
experience running a shift, scheduling, performance management, problem solving, running day-to-day operation, hospitality skills
ability to lead teams and manage event operations efficiently
strong communication and interpersonal skills
knowledge of brand standards and compliance requirements
proficiency in managing inventories, scheduling, and staff training

Job Duties

Communicates service needs to chefs and stewards throughout functions
totals charges for group functions and prepares and presents checks to group contacts for payment
verifies banquet rooms, restaurants, and coffee breaks are ready for service
verifies proper centerpieces are displayed on every table
inspects cleanliness and presentation of all china, glass, and silver prior to use
checks in with guests to verify satisfaction
sets tables according to type of event and service standards
communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
maintains cleanliness of work areas throughout the day
supports compliance with brand standards and legal obligations
supports and leads shift teams to provide consistent, high quality service
coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
communicates performance expectations and trains staff in processes
assists more senior managers in completion of financial and administrative duties
strives to continually improve guest/event and employee satisfaction and maximize financial performance
verifies meeting and event rooms/space are set according to event documentation and customer requirements
leads shifts and actively participates in servicing of events
adheres to and reinforces standards, policies, and procedures
assists in maintaining inventory of function room amenities and controllable supplies
attends and participates in pertinent meetings
attends pre-event/pre-convention meetings to understand group needs
communicates critical information to Banquet, Event Services, and Event Technology teams
conducts room function inspections prior to each event
delegates tasks to ensure room sets meet Event Management Standards
verifies employee awareness of Event Satisfaction Surveys and Guest Satisfaction Scores
maintains attendance log for Banquet, Event Service, and Event Technology employees
manages departmental inventories and assets including equipment maintenance
orders supplies for the department
schedules Banquet and Event Service staff to forecast and service standards
utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs
practices and executes brand-specific meeting services programs
assists with Event Technology/Audio Visual team when necessary
works with Event Planning team to verify flawless delivery of events
verifies knowledge and understanding of OSHA regulations
creates and nurtures a hotel environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
participates in department meetings communicating departmental goals
participates in development and implementation of corrective action plans
encourages employees to provide excellent customer service
handles guest problems and complaints seeking assistance as necessary
interacts with guests to obtain feedback and handle complaints
meets and greets guests
manages activities to maximize customer satisfaction
identifies developmental needs of others and coaches or mentors
participates in employee performance appraisals
supports training
assists in interviewing and hiring employees
schedules employees to ensure shift coverage and productivity goals