Position: Vice President of Operations
About: IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Requirements: 10+ years of contact center experience in a senior leadership role with full P&L responsibility; high school diploma or equivalent required; completion of postsecondary education preferred; previous experience in business process outsourcing is required; proficient in the use of Microsoft Office; experience with the Google Suite of products is desired; strong verbal and written communication skills; proven tactical and strategic management skills; strong analytical, problem-solving, and decision-making skills; results-driven, able to focus on organizational growth and financial performance; ability to be creative, transparent, and adaptive in a constantly changing environment
Benefits: Health insurance, Dental insurance, Paid time off, Vision insurance, Opportunities for advancement, Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation), Amazing career growth opportunities
