Position: Reservation Manager
About: Santa Monica Proper Hotel is seeking a Reservation Call Center Manager to oversee the operations of our reservation call centers for two of our luxury hotels, with the potential to expand into managing a centralized call center for our growing luxury hotel collection. The ideal candidate will be adept at leading a team, optimizing reservation processes, and delivering exceptional customer service. A seamless merger of historic retrofit and new construction, our 271-room luxury property features interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, and 24,000 square feet of meeting and event space.
Requirements: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Proven experience in a call center management role within the hospitality industry; Strong leadership and team management skills; Excellent communication and interpersonal abilities; Proficiency in reservation and customer relationship management systems; Ability to thrive in a fast-paced, dynamic environment
