Position: Operations Manager
About: As the premier Italian hotel in New York City, The Michelangelo Hotel brings all the boutique amenities and designs of Modern Italian Lifestyle to Times Square — New York City’s very own Crossroads of the World. Business travelers and vacationing guests revel in the luxurious comfort of this urban oasis with its refined rooms, opulent suites and smoke-free atmosphere. The hotel offers 179 rooms including 52 suites that are among the largest in NYC, a notable rarity among high-end boutique hotels.
Requirements: At least 3 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. ; Previous supervisory responsibilities ; Must be proficient in Windows, Company approved spreadsheets and word processing ; Long hours sometimes required ; Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects ; Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner ; Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests ; Must be able to multitask and prioritize departmental functions to meet deadlines ; Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner ; Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel ; Maintain high standards of personal appearance and grooming, which include wearing nametags ; Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations ; Maximize efforts towards productivity, identify problem areas and assist in implementing solutions ; Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary ; Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives ; Must be able to maintain confidentiality of information ; Perform other duties as requested by manager ; Opera experience required
Benefits: Competitive Salary, Health Insurance, Paid Time Off, Employee Discounts, Career Growth Opportunities
