Position: Guest Services Concierge
About: This position is responsible for enhancing the patient and guest experience. The Guest Services Concierge responds to the needs of the patients and guests by providing a centralized on-demand service that addresses non-clinical needs. The Guest Services Concierge assists patients and guests with information/coordination of services, daily in-house and errand running, and store purchases. The Guest Services Concierge offers both complimentary and nominal fee services, assisting patients and guests to have the best hospital experience possible. The Guest Services Concierge also helps with connecting patients and guests to additional TriHealth resources across the continuum of care. The Guest Services Concierge reports to the manager of Patient Experience.
Requirements: High school degree in Hospitality/Healthcare Field; Basic Life Support for Healthcare Providers (BLS); Computer literate; Articulate; Professional appearance; 1-2 years experience in Customer Service or related service industry; 1-2 years experience in Customer Service Hospitality Management Customer Experience and Customer Service
Benefits: 401(k), employee discount on food and beverages, flexible work schedule conducive to work-life balance, comprehensive health insurance
