Position: General Manager – Pet Resort Operations
About: PetSuites Winter Springs located in Winter Springs, FL is looking for an experienced and talented General Manager to lead the pack! A General Manager (GM) is a Full-Time position responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort. The General Manager is responsible for maximizing the sales and profits of the site. The General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads and Team Members. While leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.
Requirements: High school degree or equivalent required; Bachelor’s degree equivalent education and experience. Minimum 3 – 5 years of management experience, including Profit and Loss management. Availability to work a minimum of 45 hours per week including holidays, evenings, and weekends. Ability to drive and manage/influence workplace change. Strong Profit and Loss management abilities. Proficiency with Microsoft Office Suite and point of sale software. Comfortable working in front of house and back of house roles within the resort. Access to reliable transportation. Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred. Bilingual skills a plus.
Benefits: Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching
