Hotel General Managers oversee the day-to-day hotel operations, ensuring the establishment’s efficiency and contributing to its overall success.
They work closely with higher-level management staff, owners and Hotel Managers to optimize daily operations and identify areas for improvement as needed.
Our Hotel General Manager job description template outlines the responsibilities, skills and qualifications needed for the position, as well as salary expectations and more. Copy and paste our template below to write your own job description.
We at [Company Name] are seeking a Hotel General Manager for our site in [Location].
You will be in charge of overall supervision, resource allocation and planning. Please expect to work closely with our Hotel Managers and other stakeholders to seize opportunities amid changing demands.
Salary: $100,000–$110,000/year
Schedule: Full-time (40 hours per week)
Hotel General Manager Duties & Responsibilities
- Support day-to-day hotel operations
- Provide leadership to staff and department heads
- Conduct inspections and performance evaluations
- Uphold high customer service standards and ensure top-notch customer satisfaction
- Implement technology or apps as needed for operational efficiency
- Set training dates and coordinate hiring processes with support from human resources
- Coordinate with hotel departments, including housekeeping and food and beverage operations
- Monitor payroll expenditures accurately
- Ensure compliance with labor laws and the hotel’s employee handbook
- Review sales call reports, sales efforts and marketing plan
Hotel General Manager Experience Requirements & Skills
- Minimum of 10 years of experience in multi-unit hotel management or related field
- Strong financial acumen, including revenue optimization and budgeting
- Excellent leadership and team-building skills, with the ability to recruit, train and motivate staff
- Effective problem-solving abilities and communication and interpersonal skills
- Proficiency in hotel management software and systems
- Knowledge of industry regulations and best practices
- Ability to lift up to 30 pounds and stand for long periods
Hotel General Manager Education & Qualifications
- Four-year university degree in hospitality management, business or a related discipline
- Additional hospitality certifications or courses are a plus
Duties and Responsibilities of Hotel General Managers
Some common responsibilities of Hotel General Managers are as follows:
- Lead hotel operations and supervise/coach all department heads
- Review financial reports and statements to monitor budget
- Conduct inspections on hotel properties to check for cleanliness, appearance and functionality
- Establish, implement and communicate corporate policies, standard operating procedures and operational goals
- Conduct annual performance appraisals
- Review daily reports and prepare thorough monthly reports
- Ensure satisfactory guest experience in all hotel properties
- Assist in recruitment and training for management and hourly associates
Hotel General Manager Skills and Physical Requirements
Your Hotel General Manager should embody exceptional customer service skills and extensive hospitality management experience.
They should have communication skills, problem-solving skills, financial acumen and a deep understanding of high-quality standards to manage staff successfully.
Because of the physically demanding nature of the job, you’d need to list some physical requirements as well. To list these, you can choose from the following examples:
- Ability to lift up to 50 pounds
- Ability to stand for long periods
- Ability to walk the property several times a day
Hotel General Manager Education and Experience
The Hotel General Manager position normally requires at least five years of hotel experience, with some years in hospitality management. Some job openings can combine experience with the level of education attained to create a more flexible set of qualifications.
For instance, candidates with a bachelor’s degree in hospitality management, business administration or a related field might be considered with slightly less direct experience. Meanwhile, those without formal education might need more extensive hands-on experience.
Some examples of combined experience and education requirements are as follows:
- Bachelor’s degree in hospitality with seven years of hotel experience and three years in leadership
- High school diploma with at least 10 years of hotel experience and four years in hospitality management
- Master’s degree in hospitality management with seven years of hotel experience
Hotel General Manager Salary Expectations
The average Hotel General Manager salary in the United States is $93,384 per year. You can include a salary range close to this rate when writing your job ad.
This base pay can also differ depending on experience, skills, job-related knowledge and more.
Hotel General Manager Job Description FAQ
Hotel General Managers should be natural leaders with extensive knowledge of hospitality management. Know the questions to ask your candidates with our Hotel General Manager interview questions.
A Hotel General Manager typically reports to the Hotel Director of Operations, Area Director or VP of Hotel Operations. The hierarchy can differ depending on the type or size of the hotel.
A Hotel General Manager leads all hotel operations while ensuring excellent customer service. They are responsible for leading, training and guiding other management staff — including Hotel Managers, Housekeeping Managers, Food and Beverage Directors and more.
