Hotel General Managers oversee daily hotel operations — from resource allocation to hiring and performance management.
They set and enforce quality standards across all departments to uphold the hotel’s reputation.
Additionally, they assess and adjust staffing levels to meet fluctuating demand and maintain efficiency.
Write your next job post with our free Hotel General Manager Job Description Template.
Hotel General Manager Job Overview
[Company Name] is seeking a Hotel General Manager for our [Location] site.
You will be in charge of planning, resource allocation, and supervision. Please expect to work closely with Hotel Managers and other stakeholders to seize opportunities amid changing demands.
Schedule: Full-time (40 hours per week)
Hotel General Manager Duties & Responsibilities
- Oversee daily operations of the hotel, ensuring efficient functioning of all departments
- Develop and implement strategies to optimize hotel performance and guest satisfaction
- Manage budget and financial performance, including revenue generation and cost control
- Analyze financial reports and performance metrics to identify areas for improvement
- Recruit, train and supervise staff to maintain high service standards
- Monitor guest feedback and address concerns promptly to enhance guest experience
- Maintain compliance with health, safety and legal regulations and labor laws
- Build and foster relationships with guests, staff and stakeholders
- Manage relationships with vendors and negotiate contracts for goods and services
- Set and carry out marketing initiatives to attract and retain customers
- Conduct regular inspections to ensure cleanliness, maintenance and security standards are met
- Handle escalated issues and emergencies effectively and professionally
- Work with the sales and marketing teams to develop promotional strategies
- Utilize technology solutions to streamline operations and enhance guest experience
- Participate in community events and initiatives to enhance the hotel’s reputation and visibility
- Act as a liaison between different departments to ensure smooth communication and collaboration
- Lead by example and promote teamwork and employee development
Hotel General Manager Experience Requirements & Skills
- Minimum of [Number] years of experience in hotel management or related field
- Proven track record of successfully overseeing daily operations and improving guest satisfaction
- Strong understanding of financial management, including budgeting and revenue optimization
- Excellent leadership and team-building skills, with the ability to recruit, train and motivate staff
- Effective problem-solving abilities, capable of addressing guest concerns and operational challenges
- Exceptional communication and interpersonal skills, adept at fostering positive relationships with guests, staff and stakeholders
- Proficiency in hotel management software and systems
- Knowledge of industry regulations and best practices
- Flexibility and adaptability to handle diverse responsibilities and challenges
Hotel General Manager Education & Qualifications
- Bachelor’s degree in a business- and/or hospitality-related discipline
- Additional hospitality certifications or courses are a plus
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