Position: Front Services Supervisor
About: The Front Services Supervisor role at Wind Creek Hospitality is responsible for overseeing Valet and Bell operations to ensure a positive and memorable guest experience. The company values genuine engagement and positive energy to create an exciting fantasy world where everyone feels valued and important. Duties involve maintaining service standards, staff supervision, and operational coordination across departments.
Requirements: Must be twenty-one (21) years of age or older; Associate’s Degree in Hotel, Business or Related field required; OR Two (2) years’ Supervisory experience required; OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department required; OR Two (2) years’ experience in the hiring position’s Department required; Must successfully pass a timed math skills test required; Good writing and verbal communication skills required; Experienced with Microsoft Office and other hotel related software; Must successfully pass job interview, including a guest service audition; Must be able to lift and carry up to 50 lbs; Outgoing, friendly, helpful personality and positive attitude required; Must be able to stand and walk for entire shift; Be able to run when parking and retrieving vehicles; Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.; Any DUI conviction within the last three (3) years will disqualify any applicant; Ability to safely operate both manual and automatic transmission vehicles; Must be able to work effectively in a fast-paced, high-volume environment; Able to operate standard office equipment – phones, computers, etc.; Must possess and maintain a valid state driver’s license; Must be in good physical condition and able to pass a physical fitness test; Willing to travel and participate in training as recommended or required; Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Benefits: group medical, dental, vision, and life insurance, access to a flexible spending account (FSA), Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, discretionary quarterly bonuses
