Position: Front Desk Manager
About: ABC Investments and Management is seeking a Front Desk Manager for their hotel in Winston Salem, NC. The Front Desk Manager supervises the front desk operations to ensure efficiency and profitability, while upholding brand standards and company policies. Responsibilities include training, scheduling, and evaluating front office personnel, overseeing front desk shifts, and maintaining guest satisfaction. This role involves handling guest check-ins and check-outs, responding to inquiries, resolving complaints, and ensuring compliance with brand standards and procedures.
Requirements: Good customer service skills; ability to work independently and with others; good communication skills; ability to give and follow verbal and written instructions; attention to detail; ability to multitask; displays good initiative; 2 years of previous hotel experience
