Position: Customer Experience Specialist – CHEF’STORE (Hybrid: Onsite and Remote)
About: New Ways of Work is seeking a dynamic individual to join their team in a hybrid work environment, combining 3 days onsite in Rosemont, IL or West Lin Or (Tuesday, Wednesday, and Thursday) and 2 days remotely. The role entails working closely with internal and external teams to ensure a seamless customer experience across various touchpoints and interactions, from purchase to post-sales support.
Requirements: Education/Training: Four-year college degree in marketing, communications, or related field preferred; Related Experience: Minimum 1-2 years of customer service and 2-3 years of marketing experience required; Knowledge/Skills/Abilities: Product knowledge, informing others, data entry skills, organization, analyzing information, verbal communication, reporting skills, managing processes, customer focus, general consulting skills, multi-tasking, strong attention to details, excellent analytical and project management skills, ability to operate under pressure and tight deadlines, excellent prioritization and time management skills, sound understanding of marketing principles, ability to build and maintain working partnerships, ability to make sound decisions independently, proficient communication skills, experience with content management and online marketing systems, proficiency in Microsoft Office, including Word, Excel, and PowerPoint, familiarity with Salesforce Marketing Cloud, Google analytics, and other marketing software applications.
Benefits: health insurance, retirement benefits, paid time off, short-term and long-term disability, life insurance
