Position: Assistant Director of Guest Experience – Regent Santa Monica Beach
About: Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
Requirements: Bachelor’s degree in hospitality management or related field (preferred) or equivalent work experience; Proven experience as a Front Office Manager, Assistant Front Office Manager, or similar role in a luxury 5-star hotel or high-end hospitality establishment; Exceptional interpersonal and leadership skills, with the ability to inspire and motivate a diverse team; Strong organizational and time management skills, with the ability to handle multiple priorities effectively; Excellent communication and guest service skills, with fluency in written and spoken English. Additional languages are a plus; Proficient in hotel management software, property management systems, and Microsoft Office Suite; In-depth knowledge of front desk operations, guest service standards, and industry trends; Demonstrated ability to handle challenging situations with composure and professionalism; Proactive problem-solving skills and the ability to make sound decisions quickly; Flexibility to work during evenings, weekends, and holidays as per business demands.
Benefits: Disability insurance, Health insurance, Dental insurance, Vision insurance, 401(k) matching, Employee discount, Life insurance
