Position: Access Counselor (Remote)
About: Brave Health is on a mission to expand access to high-quality, affordable care for behavioral health conditions. We utilize the power of technology to eliminate barriers and expand access to high quality mental health and substance use disorder treatment. Through telehealth services we are able to reach those in need, when and where they need it. As a community based start-up, our goal is to make quality mental health services accessible for all.
Requirements: 1 – 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred ; Experience with patient accounts in a healthcare setting ; Ability to communicate and interact appropriately with patients and staff both verbally and in writing ; Excellent customer service skills ; Strong attention to detail ; Ability to maintain a calm and professional demeanor during all interactions both externally and internally ; Comfortable with routinely shifting demands ; Knowledge of google as well as electronic health record systems ; Spanish-speaking preferred ; Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility
Benefits: Fully remote work, Comprehensive training provided, Competitive salary, Opportunity for professional growth, Supportive and diverse work environment
