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Family Experience Concierge | Full-Time 12pm -8:30pm | Arthur M. Blank Hospital - (Expired Job)
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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee wellness program
Job Description
Children's Healthcare of Atlanta is one of the nation’s leading children’s hospitals dedicated to delivering exceptional pediatric care and fostering healthier futures for children. Known for its outstanding commitment to patient-centered care, Children's Healthcare of Atlanta stands as a pillar in the healthcare community. The organization not only provides comprehensive medical treatment but also embodies a culture of compassion and respect, ensuring every child and their family feels valued and supported throughout their healthcare journey. The hospital's mission focuses on improving the health and well-being of children today and ensures sustainable wellness for tomorrow. This mission is deeply ingrained in... Show More
Job Requirements
- High school diploma
- two years of experience in customer service in a business office environment
- valid Georgia driver’s license
- excellent customer service skills
- excellent communication skills
- ability to communicate well in person, in writing, and on the phone
- strong problem-solving skills
- proficiency in Windows and Microsoft Office including Word, Excel, and Outlook
- self-starter with ability to work with minimal supervision
- ability to work as part of a team
- ability to quickly adapt to change while maintaining positive attitude
Job Qualifications
- High school diploma
- two years of experience in customer service in a business office environment
- excellent customer service skills
- excellent communication skills
- ability to communicate well in person, in writing, and on the phone
- strong problem-solving skills
- proficiency in Windows and Microsoft Office including Word, Excel, and Outlook
- self-starter with ability to work with minimal supervision
- ability to work as part of a team
- ability to quickly adapt to change while maintaining positive attitude
- knowledge of medical terminology preferred
- experience in a healthcare-related office or a communications center preferred
- experience in handling multiple phone lines preferred
- bachelor’s degree preferred
Job Duties
- Trends service data received via NRC Health as relates to behaviors and partners with Family Experience Specialists to establish possible best practice and process improvements
- provides liaison service between customers and hospital staff including visiting and rounding on patients and families and following up on any problems
- thoroughly documents all rounds and sends service alerts while collaborating with unit leadership on resolving issues
- ensures customers receive the best service possible by providing information and coordinating with other functions including provisioning MyChart Bedside tablets
- acts as family contact, advocate, and resource regarding non-clinical concerns and hospital services available
- refers medical care issues to nursing leadership and partners with Patient Representatives on clinical issues
- advises relevant departments of patient/parent/customer concerns requiring staff intervention
- processes paperwork in compliance with Health Insurance Portability and Accountability Act standards including proper consents for MyChart Bedside tablets
- documents each round completion
- performs follow-up with patients post hospital stay regarding services received
- provides weekly and monthly reports to supervisor/manager
- provides coverage at all locations by picking up shifts or assisting at other campuses
- maintains a great impression for the hospital and serves as a service excellence role model for other staff
- performs other duties as assigned by manager or director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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