Concierge

The St. Regis Atlanta, located at 88 W Paces Ferry Rd NW in Atlanta, Georgia, is a prestigious luxury hotel that is part of the renowned St. Regis Hotels & Resorts brand under Marriott International. With over 50 hotels and resorts worldwide, St. Regis Hotels & Resorts is synonymous with timeless glamour and cutting-edge sophistication. The brand was originally established by John Jacob Astor IV in New York in the early 20th century and has since become a symbol of exceptional service and refined hospitality. Marriott International, a global leader in the hospitality industry, offers a welcoming environment that values diversity and inclusion, ensuring equal employment opportunities for all individuals.

Joining the St. Regis Atlanta means becoming part of a heritage that blends classic elegance with modern sensibilities. The hotel offers an exclusive butler service and a meticulous level of personalized attention designed to anticipate and exceed the needs of sophisticated guests. The St. Regis Atlanta seeks to create exquisite experiences for its clientele with a focus on impeccable service, luxurious accommodations, and premier amenities. As an employee, you become a vital part of a team that prides itself on professionalism, dedication, and a genuine passion for creating memorable stays.

This full-time, non-management position within the Rooms and Guest Services Operations category at St. Regis Atlanta involves direct interaction with guests to ensure their requests and needs are handled promptly and accurately. Responsibilities include coordinating special services such as transportation arrangements, reservations, and laundry services, identifying appropriate providers, and following up to guarantee guest satisfaction. You will provide detailed information about the hotel’s amenities and neighboring attractions including special events and activities.

Handling guest communications is a key aspect of this role, requiring you to manage calls, messages, inquiries, and guest concerns efficiently. Coordination with other hotel departments, such as bell staff and housekeeping, is essential to resolve guest requests and issues effectively. The position also involves maintaining accurate records of employee shift logs and daily memos.

Additionally, you will be responsible for monitoring seating availability, service quality, and guest safety within the club lounge environment. You are expected to report any accidents or unsafe conditions and participate in safety trainings to sustain a secure environment. Adherence to company policies related to appearance, confidentiality, and property protection is mandatory.

Greeting guests warmly in accordance with company standards, anticipating their service needs, and offering assistance to individuals with disabilities are fundamental to delivering a superior guest experience. Effective communication skills are essential, including the ability to use professional language, prepare precise written documents, and manage telephone protocols. Collaboration and positive relationships with colleagues contribute to achieving shared goals and a harmonious workplace.

The ideal candidate for this role is expected to stand or move for extended periods and handle physical tasks involving light lifting. Marriott International’s commitment to fostering inclusive and diverse work environments ensures that all employees feel welcome, valued, and empowered in their roles. Joining St. Regis Atlanta means becoming part of a global portfolio of iconic brands where you can perform your best work, realize your purpose, and grow into your best self.