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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
inclusive work environment
Job Description
The St. Regis Atlanta, located at 88 W Paces Ferry Rd NW in Atlanta, Georgia, is a prestigious luxury hotel that is part of the renowned St. Regis Hotels & Resorts brand under Marriott International. With over 50 hotels and resorts worldwide, St. Regis Hotels & Resorts is synonymous with timeless glamour and cutting-edge sophistication. The brand was originally established by John Jacob Astor IV in New York in the early 20th century and has since become a symbol of exceptional service and refined hospitality. Marriott International, a global leader in the hospitality industry, offers a welcoming environment that values... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- Ability to stand or walk for long periods
- Ability to lift or move objects weighing up to 10 pounds
- Must adhere to company policies and professional appearance standards
- Ability to work full time
- Willingness to perform additional reasonable duties
- Ability to communicate clearly and professionally
Job Qualifications
- High school diploma or equivalent
- Good communication skills
- Ability to work with diverse guests and team members
- Basic knowledge of hospitality services
- Customer service orientation
- Ability to follow protocols and procedures
- Teamwork skills
Job Duties
- Attend to guest requests for special preparations or services such as transportation and reservations
- Make arrangements or identify appropriate service providers
- Handle special needs requests and follow up to ensure guest satisfaction
- Provide information about hotel amenities and local events
- Manage all guest calls, messages, requests, questions, or concerns
- Contact appropriate personnel or departments to resolve guest issues
- Review employee shift logs and daily memos and document relevant information
- Monitor seating availability, service, safety, and guest welfare in the club lounge
- Report accidents, injuries, and unsafe working conditions
- Adhere to company policies and maintain professional appearance and confidentiality
- Greet and recognize guests according to company standards
- Anticipate and attend to guests’ service needs
- Assist guests with disabilities
- Communicate clearly and professionally
- Collaborate with coworkers and support team goals
- Stand, sit, or walk for extended periods
- Lift or move objects weighing up to 10 pounds
- Perform other reasonable duties as assigned
Job Criteria
Experience
No experience required
Job Location
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