Contact Center Concierge I

FASHIONPHILE is a pioneering company in the ultra-luxury fashion re-commerce industry, dedicated to revolutionizing the way consumers access and experience luxury products. Established with a vision to create a sustainable alternative within the luxury fashion market, FASHIONPHILE extends the life cycle of luxury items, making high-end fashion more accessible to a diverse clientele while promoting eco-conscious consumer habits. This innovative approach not only supports sustainability but also provides customers with exclusive access to authenticated luxury products, blending technology, exceptional service, and a passion for fashion.

As a recognized leader in luxury re-commerce, FASHIONPHILE operates through both physical office locations and digital omni-channel platforms, delivering seamless service and engagement to a wide audience. With a firm commitment to diversity, inclusivity, and creativity, the company fosters a work environment that values authenticity and encourages impactful contributions from its team members. By embracing change and innovation, FASHIONPHILE continually enhances its offerings, aiming to become the world’s most sought-after brand in the luxury resale market.

We are currently seeking a Client Concierge to join our Atlanta, GA office. This full-time, onsite position offers a competitive starting pay rate of $19.00 per hour and presents ample opportunities for career growth within the department and the broader organization. The role is integral to providing a premium, personalized experience for our clients, serving as their primary point of contact for complex inquiries related to luxury resale, authentication, pricing, and company policies.

The Client Concierge is responsible for delivering luxury-level customer service through multiple communication channels, including phone, chat, and email. This position demands a high degree of professionalism, expert knowledge of the luxury resale market, and the ability to manage sensitive situations with grace and discretion. Successful candidates will have exceptional communication skills and a customer-first mindset, with the ability to educate, advise, and problem-solve to enhance client satisfaction.

In addition to handling inbound customer interactions, the Client Concierge will also conduct outbound communications as part of client retention and loyalty programs. Collaboration across internal teams is essential to ensure a smooth and sophisticated client experience that reflects the FASHIONPHILE brand values. This role involves maintaining detailed records of client interactions to contribute to an improved client experience strategy.

The ideal candidate will demonstrate strong multitasking and time management abilities, be comfortable working independently and as part of a team, and possess a calm, professional demeanor when dealing with difficult or frustrated customers. Flexibility to work on-site during weekdays, weekends, holidays, and evenings is required. Preference will be given to individuals with prior experience in luxury customer service or e-commerce environments, and familiarity with platforms such as Ring Central Contact Center, Salesforce, Shopify, and Google Suite tools is a plus.

FASHIONPHILE offers a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, a 401(k) plan with a generous match, and employee discounts. This role provides an exciting opportunity for candidates passionate about luxury fashion, sustainability, and delivering unparalleled customer experiences to grow professionally in a dynamic and supportive environment.