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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
employee discount
Life insurance
Job Description
FASHIONPHILE is a pioneering company in the ultra-luxury fashion re-commerce industry, dedicated to revolutionizing the way consumers access and experience luxury products. Established with a vision to create a sustainable alternative within the luxury fashion market, FASHIONPHILE extends the life cycle of luxury items, making high-end fashion more accessible to a diverse clientele while promoting eco-conscious consumer habits. This innovative approach not only supports sustainability but also provides customers with exclusive access to authenticated luxury products, blending technology, exceptional service, and a passion for fashion.
As a recognized leader in luxury re-commerce, FASHIONPHILE operates through both physical office location... Show More
As a recognized leader in luxury re-commerce, FASHIONPHILE operates through both physical office location... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service preferred
- ability to work 100% onsite in Atlanta, GA
- flexible availability including weekends, holidays, and evenings
- strong problem-solving skills
- professional and calm demeanor in stressful situations
- familiarity with luxury fashion terminology helpful
Job Qualifications
- strong verbal and written communication skills
- ability to explain complex topics clearly
- customer-first mindset with understanding of luxury service expectations
- proficiency in e-commerce platforms and website navigation
- ability to multitask and prioritize effectively
- team player with ability to work independently
- openness to feedback and willingness to learn
Job Duties
- deliver exemplary service by anticipating client needs
- educate and advise clients on luxury resale market and company offerings
- handle inbound and outbound customer interactions via phone, chat, and email
- de-escalate dissatisfied customers professionally while providing solutions
- collaborate with internal teams to ensure seamless client experience
- document client interactions accurately
- maintain strong client relationships through personalized communication
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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