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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Career development programs
mentorship opportunities
Inclusive and diverse work environment
Employee training and education
competitive salary and bonuses
work-life balance initiatives
employee recognition programs
Job Description
Carter's Inc. is the largest North American apparel retailer exclusively dedicated to clothing for babies and young children. The company encompasses beloved brands such as Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. Known for its deep commitment to serving families with young children, Carter's combines meaningful work with a culture centered around constant learning, genuine personal connections, and a community that is guided by core values promoting inclusion and innovation. These values are embedded in every facet of the company’s operations, creating an environment where employees are encouraged to thrive and customers receive exceptional service tailored to their needs. As... Show More
Job Requirements
- Minimum 3 years of experience in hospitality or related customer-facing roles
- Call center experience is preferred
- Proven experience in hospitality, customer care, retail, or service roles requiring high judgment and autonomy
- Exceptional emotional intelligence, empathy, and listening skills
- Strong decision-making ability with comfort operating under minimal scripting
- Deep product knowledge or demonstrated ability to quickly master product assortments
- Excellent written and verbal communication skills
- High integrity, discretion, and accountability when managing budgets and customer decisions
Job Qualifications
- Minimum 3 years of experience in hospitality or related customer-facing roles
- Call center experience is preferred
- Proven experience in hospitality, customer care, retail, or service roles requiring high judgment and autonomy
- Exceptional emotional intelligence, empathy, and listening skills
- Strong decision-making ability with comfort operating under minimal scripting
- Deep product knowledge or demonstrated ability to quickly master product assortments
- Excellent written and verbal communication skills
- High integrity, discretion, and accountability when managing budgets and customer decisions
Job Duties
- Act as a dedicated advocate for Concierge Care customers, providing white-glove, end-to-end support across all touchpoints
- Use sound judgment to resolve complex or sensitive customer situations without unnecessary escalation utilizing full empowerment to make the right decision for the customer
- Build long-term relationships with customers and their families, understanding their preferences, children's ages, milestones, and needs
- Ensure every customer leaves interactions feeling heard, valued, and fully satisfied
- Leverage a $1,000 monthly discretionary budget to surprise, delight, and care for customers in meaningful ways
- Confidently make decisions that prioritize customer experience while aligning with brand values and business integrity
- Deliver thoughtful gestures during pivotal moments (life events, challenges, celebrations) that reinforce emotional loyalty
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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