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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
wellness programs
Job Description
Life Time is a premier health and wellness company dedicated to offering comprehensive resort-style amenities and programs that promote fitness, nutrition, and a healthy lifestyle. With locations across the United States and Canada, Life Time provides an extraordinary environment where members can engage in various activities including fitness classes, swimming, basketball, and spa services, all designed to inspire and empower individuals to live their best lives. As a leader in the wellness industry, Life Time prides itself on its commitment to creating welcoming, inclusive, and dynamic communities where members feel valued and supported. The company fosters a culture of professional... Show More
Job Requirements
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Skilled at multi-tasking
- Deliver high quality customer service
- Service recovery skills
- Verbal communication skills
- Comfortable working in a fast-paced environment
- Able to stand for 4 hours at a time
- Friendly and outgoing demeanor
Job Qualifications
- High school graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Effective communication skills
- Passion to serve others
- Completion of Retention Specialist Certification within 60 days of hire
Job Duties
- Operate as first point of contact for members and guests entering resort
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as a key point of contact for new membership sales and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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