Membership Concierge II - Part-Time

Life Time is a premier health and wellness company dedicated to offering comprehensive resort-style amenities and programs that promote fitness, nutrition, and a healthy lifestyle. With locations across the United States and Canada, Life Time provides an extraordinary environment where members can engage in various activities including fitness classes, swimming, basketball, and spa services, all designed to inspire and empower individuals to live their best lives. As a leader in the wellness industry, Life Time prides itself on its commitment to creating welcoming, inclusive, and dynamic communities where members feel valued and supported. The company fosters a culture of professional growth, continuous learning, and employee engagement, offering robust training programs and career progression pathways. Life Time embraces diversity and inclusion as core values, ensuring a respectful and equitable workplace where every employee and member can thrive.

As a Membership Concierge II at Life Time, you will play a vital role as the initial point of contact for members and guests, embodying the company’s hospitality mindset to foster lasting relationships and extraordinary experiences. This position emphasizes account maintenance, service delivery, programming insight, and active engagement with members to enhance their club experience. You will be responsible for handling inbound inquiries as well as conducting outbound outreach to support member engagement and acquisition efforts. Through your knowledge of club programming, events, pricing, and policies, you will educate members and guests, assisting them with account updates, transactions, service requests, and payments.

This role is designed for professionals who are passionate about delivering exceptional customer service and are eager to develop their careers within the hospitality and wellness industry. You will have opportunities to expand your skills through Life Time’s hospitality certification levels and develop a personalized succession plan aligned with your professional aspirations. In addition to member interaction, you will assist with new membership sales and retention efforts, contributing directly to the company’s growth and success. Problem-solving and service recovery are key components of this role, requiring you to address and resolve member questions and concerns efficiently and empathetically. The Membership Concierge II is integral to maintaining the high standards of service that Life Time is known for, ensuring every member and guest feels welcomed and valued in a fast-paced, team-oriented environment.