Customer Care Concierge Agent

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Career Development

Mentorship programs

Discretionary budget

Diverse and inclusive environment

Professional training

supportive work culture

Equal opportunity employer

Job Description

Carter's Inc. stands as the largest North American apparel retailer specializing exclusively in clothing for babies and young children. With a rich heritage and commitment to serving the unique needs of families with young children, Carter's encompasses a portfolio of beloved brands including Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. The company has established itself as a leader in the children's apparel marketplace by combining quality products, customer-centric approaches, and a dedication to innovation and inclusion. This environment provides a dynamic, meaningful work experience that encourages constant learning and genuine human connections among employees and customers alike.

At Carter'... Show More

Job Requirements

Minimum 3 years of experience in hospitality or related customer-facing roles
call center experience is preferred
proven experience in hospitality customer care retail or service roles requiring high judgment and autonomy
exceptional emotional intelligence empathy and listening skills
strong decision-making ability with comfort operating under minimal scripting
deep product knowledge or demonstrated ability to quickly master product assortments
excellent written and verbal communication skills
high integrity discretion and accountability when managing budgets and customer decisions

Job Qualifications

Minimum 3 years of experience in hospitality or related customer-facing roles
call center experience is preferred
proven experience in hospitality customer care retail or service roles requiring high judgment and autonomy
exceptional emotional intelligence empathy and listening skills
strong decision-making ability with comfort operating under minimal scripting
deep product knowledge or demonstrated ability to quickly master product assortments
excellent written and verbal communication skills
high integrity discretion and accountability when managing budgets and customer decisions
experience supporting high value or relationship-based customers
background in luxury service concierge hospitality or premium retail environments
strong relationship building and customer retention experience
ability to mentor or model elevated service behaviors for peers

Job Duties

Act as a dedicated advocate for Concierge Care customers providing white-glove end-to-end support across all touchpoints
Use sound judgment to resolve complex or sensitive customer situations without unnecessary escalation utilizing full empowerment to make the right decision for the customer
Build long-term relationships with customers and their families understanding their preferences children's ages milestones and needs
Ensure every customer leaves interactions feeling heard valued and fully satisfied
Leverage a 1k monthly discretionary budget to surprise delight and care for customers in meaningful ways
Confidently make decisions that prioritize customer experience while aligning with brand values and business integrity
Deliver thoughtful gestures during pivotal moments that reinforce emotional loyalty

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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