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Client Experience Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $19.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Life insurance
Disability insurance
401k Retirement Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Tuition Assistance
Paid vacation
Paid holidays

Job Description

Ricoh is a global integrated solutions provider and partner that specializes in connecting people and technology to create exceptional customer experiences. With a worldwide presence, Ricoh delivers innovative services and technologies designed to empower digital workplaces, helping businesses collect, store, manage, and share information efficiently. Their mission centers on enabling individuals to work smarter from any location and unlocking the potential within organizations through intelligent information management. Recognized for its commitment to sustainability and a high-performance culture of excellence, Ricoh’s corporate environment fosters passion, purpose, and collaboration, making it an inspiring place to grow professionally.

The Client Experience Associat... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or front desk roles preferred
  • strong communication and interpersonal skills
  • basic computer literacy
  • ability to work in a professional setting with a polished appearance
  • dependable and punctual
  • ability to handle confidential information with discretion
  • excellent organizational skills
  • ability to remain calm under pressure

Job Qualifications

  • Strong interpersonal and customer service skills
  • professional appearance, demeanor, and communication style
  • excellent verbal communication and customer-facing soft skills
  • basic computer proficiency, including email and data entry
  • ability to remain calm, courteous, and organized
  • high level of professionalism, discretion, and attention to detail
  • reliable attendance and punctuality
  • previous experience in front desk, reception, hospitality, or client services preferred
  • concierge, hotel, corporate office, or customer-experience background preferred
  • experience interacting with executives or corporate clients preferred

Job Duties

  • Greet and welcome employees, visitors, and clients in a friendly, professional manner
  • serve as the first point of contact upon entry to the building
  • manage guest check-in and issue visitor and access badges
  • provide accurate information and directions as needed
  • support a positive client and visitor experience through attentive service
  • maintain a clean, organized, and professional front desk area
  • use computer systems and phone tools for basic administrative and communication tasks

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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