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Membership Concierge III - Life Time Work

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee Discounts

Job Description

Life Time is a leading lifestyle and wellness company known for creating exceptional spaces that integrate fitness, work, and community. Their innovative Life Time Work locations offer dynamic coworking environments designed to promote productivity, health, and connection among members. Life Time is committed to providing an inclusive, diverse, and equitable workplace culture, celebrating the unique contributions of every individual, while maintaining a merit-based approach to recruiting, hiring, and promoting talent.

The Membership Concierge III at Life Time Work is a pivotal role dedicated to delivering the highest quality customer service to all members and guests. This position is in... Show More

Job Requirements

  • High school diploma or GED
  • 3 to 5 years of sales and customer service experience
  • demonstrated proficiency with Microsoft Office Suite
  • excellent communication and time management skills

Job Qualifications

  • High school diploma or GED
  • 3 to 5 years of sales and customer service experience
  • demonstrated proficiency with Microsoft Office Suite
  • excellent communication and time management skills
  • experience with Microsoft Dynamics CRM preferred

Job Duties

  • Builds and develops relationships with new and existing members by providing premiere customer service and showing care for all members, team members and space presentation
  • serves members at member service desks, setting an energetic, helpful and friendly tone
  • performs daily walkthroughs to ensure that all areas are 'like new', clean and organized
  • hosts member events on a regular basis focused on living a healthy way of life in work, and to cultivate community and connection between members
  • demonstrates personal sales success by achieving and exceeding daily, weekly, and monthly acquisition and retention goals through persistent and enthusiastic outreach
  • tracks business financials for the Life Time Work location including P&L
  • facilitates cross-training with Club Member Concierge team
  • builds awareness and support for retention through effective communication and reporting of all social and business activities
  • collects and responds to feedback and concerns gathered from team members and members
  • delivers new member onboarding

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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