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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $16.88
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Discretionary bonuses
Non-discretionary bonuses
myFlexPay
Job Description
Sunrise Senior Living is a distinguished leader in the senior living industry, renowned for providing exceptional care and a vibrant community atmosphere where residents can thrive. This company is dedicated to empowering seniors to live longer, healthier, happier lives by fostering meaningful relationships not only with residents but also with their families and team members. Sunrise Senior Living’s commitment extends beyond care — it emphasizes joy, fulfillment, and the meaningful impact that every staff member brings to their roles. Recognized multiple times as a Great Place to Work, Sunrise Senior Living highlights the strength of its supportive culture and collaborative... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in Microsoft Office and ability to learn new applications
- Ability to communicate effectively both verbally and in writing
- Strong organizational and multitasking skills
- Attention to detail and accuracy in record keeping
- Willingness to participate in required safety training and follow safety protocols
- Ability to perform administrative duties and manage multiple priorities
- Commitment to teamwork and company values
- Ability to respond to emergencies and maintain resident safety awareness
- Must comply with pre-employment screenings and health evaluations as required
- Covid-19 and influenza vaccinations may be required per local laws
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office applications such as Windows, Outlook, and Excel
- Ability and willingness to learn new software applications
- Strong communication skills both written and verbal
- Effective organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making abilities
- Experience or willingness to comply with safety and regulatory requirements
- Ability to work collaboratively within a team environment
- Commitment to company mission, values, and service principles
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure minimal wait times
- Greet potential candidates interested in career opportunities and direct them to apply online or capture their information in the Applicant Tracking System
- Answer incoming telephone calls and resident calls promptly with appropriate greetings and identification
- Take complete messages with pertinent information and communicate messages to intended recipients
- Provide community overview to callers and manage call forwarding appropriately
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well and sympathy cards to residents and families, and order Memory Flowers for residents who have passed away
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on move-in day
- Manage marketing and move-in packet inventory
- Support the Director of Sales with initial inquiries and lead tracking database entry
- Maintain cleanliness and organization of front desk and Bistro area, restock refreshments and snacks, and manage music ambiance
- Adhere to community safety protocols, participate in risk management programs, maintain resident and team member rosters for emergencies, champion Safe Leaving Program, and respond to emergencies per policies
- Maintain sign-in/out records for guests and residents and monitor entry/exit for residents
- Update resident phone lists, move-in/out registers, guest and sign-in logs
- Prepare meal tickets and tally meal counts
- Collect and process monies in accordance with procedures
- Organize and distribute mail and newspapers
- Support recruitment process and complete data entry tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a team member, engage in company programs and meetings, and maintain required training compliance
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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