Concierge

Sunrise Senior Living is a distinguished leader in the senior living industry, renowned for providing exceptional care and a vibrant community atmosphere where residents can thrive. This company is dedicated to empowering seniors to live longer, healthier, happier lives by fostering meaningful relationships not only with residents but also with their families and team members. Sunrise Senior Living’s commitment extends beyond care — it emphasizes joy, fulfillment, and the meaningful impact that every staff member brings to their roles. Recognized multiple times as a Great Place to Work, Sunrise Senior Living highlights the strength of its supportive culture and collaborative environment, making it an ideal workplace for those passionate about serving others and making a positive difference every day.

The Concierge role at Sunrise Senior Living is a pivotal position often representing the first impression many experience upon entering the community. This role involves a blend of customer service, administrative duties, and community engagement designed to enhance the overall experience for residents, their families, and visitors. The Concierge is responsible for greeting and assisting potential residents and families, managing communications, supporting sales and marketing efforts, and maintaining the welcoming atmosphere of the front desk and Bistro areas. They work closely with the Director of Sales, Executive Director, and other community leaders to ensure smooth operations and exceptional service delivery.

The Concierge’s responsibilities include answering phone calls promptly with professionalism, taking and relaying messages accurately, scheduling appointments, and providing comprehensive information about the community to callers and visitors. This role also supports recruitment efforts by welcoming potential candidates, managing applicant information, and facilitating the initial steps of the hiring process. Additionally, the Concierge oversees the cleanliness and comfort of the Bistro, ensuring refreshments are available and the environment is inviting and pleasant.

Risk management is a fundamental aspect of the Concierge role, as the position involves maintaining safety protocols, monitoring visitor access, and participating in community safety initiatives to protect residents and staff. The Concierge plays a critical role in emergency response and supports the Safe Leaving Program, emphasizing vigilance and security throughout the community.

Administrative tasks such as updating records, processing meal tickets, handling money in accordance with controls, distributing mail, and managing office supplies are integral to the Concierge’s day-to-day activities. These responsibilities require strong organizational skills, attention to detail, and the ability to multitask effectively. The Concierge is also expected to actively contribute to team success by participating in engagement programs, training, and meetings, demonstrating a commitment to the company’s mission and principles of service.

Sunrise Senior Living offers a full range of benefits, including medical, dental, vision, life, and disability insurance, retirement savings plans, paid time off, tuition reimbursement, and unique perks like myFlexPay, which allows employees to receive pay within hours of a shift. The company provides a career path filled with opportunities for growth and development, creating a rewarding and supportive workplace that truly shines.