Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Bonuses
Life insurance
Job Description
MANTECH is a leading technology solutions provider dedicated to delivering innovative and reliable information technology services primarily for government and defense sectors. With a strong reputation for excellence and a commitment to quality, MANTECH leverages its comprehensive expertise to support critical operations and enhance communication infrastructures. The company is known for fostering a collaborative work environment that encourages professional growth and continuous learning, making it an employer of choice for IT professionals seeking challenging and impactful careers. MANTECH prides itself on providing advanced technical solutions including cybersecurity, network management, and enterprise systems support that ensure mission success for their clients.
The Executive Communication Technician role based in Doral, FL is a crucial position within the MANTECH team. This full-time opportunity involves supporting and maintaining executive-level communication systems, which include audiovisual (AV) systems, video conferencing, and IT network components. The technician will play a vital role by utilizing tools such as Active Directory, Microsoft 365, and IT service management platforms like ServiceNow to manage user access, resolve incidents, and streamline support workflows. This role requires expert troubleshooting abilities and hands-on experience repairing, upgrading, and maintaining AV and communication equipment.
In addition to hands-on technical tasks, the role demands interaction with users, technology vendors, and key stakeholders to ensure that service quality consistently exceeds expectations. The technician also is pivotal in staying current with emerging audiovisual and communication industry best practices to recommend and implement improvements effectively. Acting as the top escalation point for complex technical issues, this position necessitates a high level of technical aptitude, problem-solving skills, and the ability to mentor less experienced team members. Collaboration with network services, software engineering, and application development teams to quickly restore service and identify root causes is another critical responsibility, ensuring uninterrupted communication and operational efficiency.
This position offers a competitive salary that reflects the advanced skill set and experience required. Candidates selected will receive comprehensive onboarding support and continuous professional development resources to hone their expertise. The role is designed for individuals who are not only technically proficient but also customer and career-oriented, eager to contribute meaningfully to the success of MANTECH and its clients by delivering superior executive communications support.
The Executive Communication Technician role based in Doral, FL is a crucial position within the MANTECH team. This full-time opportunity involves supporting and maintaining executive-level communication systems, which include audiovisual (AV) systems, video conferencing, and IT network components. The technician will play a vital role by utilizing tools such as Active Directory, Microsoft 365, and IT service management platforms like ServiceNow to manage user access, resolve incidents, and streamline support workflows. This role requires expert troubleshooting abilities and hands-on experience repairing, upgrading, and maintaining AV and communication equipment.
In addition to hands-on technical tasks, the role demands interaction with users, technology vendors, and key stakeholders to ensure that service quality consistently exceeds expectations. The technician also is pivotal in staying current with emerging audiovisual and communication industry best practices to recommend and implement improvements effectively. Acting as the top escalation point for complex technical issues, this position necessitates a high level of technical aptitude, problem-solving skills, and the ability to mentor less experienced team members. Collaboration with network services, software engineering, and application development teams to quickly restore service and identify root causes is another critical responsibility, ensuring uninterrupted communication and operational efficiency.
This position offers a competitive salary that reflects the advanced skill set and experience required. Candidates selected will receive comprehensive onboarding support and continuous professional development resources to hone their expertise. The role is designed for individuals who are not only technically proficient but also customer and career-oriented, eager to contribute meaningfully to the success of MANTECH and its clients by delivering superior executive communications support.
Job Requirements
- High school diploma or equivalent
- Seven plus years of professional information technology experience
- Five plus years of experience in executive communications support
- Experience servicing and installing communication, audio, video, and audiovisual systems
- Security+ or equivalent IAT Level II certification
- Microsoft AZ-104 or MS-102 certification (to be obtained within three months of hire)
- Experience with ServiceNow, Active Directory, Windows PowerShell, Office 365
- Active Secret clearance
- Eligibility to obtain and maintain TS/SCI clearance
- Ability to remain in a stationary position 50% of the time
- Frequent operation of computer and office productivity machinery
Job Qualifications
- High school diploma, a relevant bachelor's degree is equivalent to 2 years' experience
- Seven plus years of professional information technology experience
- Five plus years of experience in a role performing executive communications support
- Experience in the service or installation of communications, audio, video, and/or audiovisual presentation systems and IT/networks
- Two certifications required: Security+ or equivalent IAT Level II certification
- Microsoft certification: AZ-104 or MS-102 (must obtain within 3 months of start date)
- Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365
- Preferred experience with military/diplomatic operations within J-6/G-6/S-6 Directorate or with Special Operations Forces or the Department of State
- Technical and maintenance skills in audiovisual troubleshooting
- In-depth understanding of broadcast and video, multimedia, video teleconferencing systems, video and audio streaming technologies and standards
- Experience at a DoD Combatant Command or a component is desired
Job Duties
- Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows
- Responsible for troubleshooting, repair, and upgrade of AV systems and communication equipment
- Interface with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded and emergent industry best practices are considered
- Provide advanced technical support, troubleshooting complex hardware, software, and network issues including PCs, servers, mainframes, and printers
- Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams
- Collaborate closely with network services, software engineering, and application development teams to restore service and identify root causes of issues
- Independently solve complex problems, serve as a resource and mentor for less experienced colleagues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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