Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $14.45 - $16.98
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Life insurance
disability programs
401(k) Plan
Paid Time Off
Paid holidays

Job Description

Acts Retirement-Life Communities is a leading not-for-profit organization specializing in the ownership, operation, and development of resort-style continuing care senior living communities. With a presence spanning 28 communities across 9 states and a dedicated workforce of over 8,500 team members, Acts offers a comprehensive range of living options including independent living, assisted living, and skilled nursing. The organization prides itself on providing residents with a vibrant and engaging lifestyle, enriched by a variety of on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare services, and diverse activity programs. Acts is deeply committed to fostering a culture grounded in Loving-Kindness, embracing diversity and inclusion, and honoring the unique talents and backgrounds of its team members. The organization is an equal opportunity employer, dedicated to equitable hiring practices and providing reasonable accommodations for candidates with disabilities.

The Host / Hostess position at Acts is a critical frontline role focused on ensuring that residents and guests enjoy a positive and welcoming dining experience. The responsibilities of the role include greeting guests, seating tables efficiently, distributing menus, and addressing any initial inquiries from residents or visitors. This position also involves managing phone calls, coordinating call-ahead seating reservations, and handling walk-in guests utilizing reservation software. Additionally, the Host / Hostess processes payments and meal credits through the point-of-sale (POS) system. The role is designed for candidates who possess a friendly demeanor, strong organizational skills, and a commitment to providing excellent customer service within a community-oriented environment. This position offers the opportunity for professional and personal growth supported by comprehensive benefit programs. Acts also provides next day pay via their PayActiv benefit, allowing team members to access their earnings promptly. Employees benefit from health, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) plan with company match, paid time off, and various wellness initiatives. Starting pay ranges from $14.45 to $16.98 per hour depending on skills and experience.

Job Requirements

  • High school diploma or equivalent
  • Prior customer service experience in the hospitality industry is preferred

Job Qualifications

  • High school diploma or equivalent
  • Prior customer service experience in the hospitality industry is preferred
  • Strong interpersonal and communication skills
  • Ability to use reservation and POS software
  • Friendly and welcoming demeanor
  • Ability to multitask in a fast-paced environment
  • Commitment to excellent customer service

Job Duties

  • Seat tables for residents and guests
  • Provide menus to guests
  • Answer initial questions from residents or guests
  • Answer the phone and coordinate call-ahead seating
  • Manage walk-in guests using reservation software
  • Process charges and meal credits using POS system

Job Criteria

Experience

Entry Level (1-2 years)


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