Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities

Job Description

The Standard Spa, Miami Beach, is a renowned hospitality destination known for its chic, welcoming atmosphere and commitment to delivering exceptional guest experiences. Located in the vibrant and iconic Miami Beach area, The Standard Spa combines luxury with a laid-back vibe, offering a variety of amenities that appeal to both locals and tourists seeking relaxation and high-quality service. As part of a globally recognized brand, The Standard is dedicated to maintaining the highest standards in hospitality, blending comfort, style, and professionalism in every facet of its operations.

The role of Host at The Standard Spa, Miami Beach, is integral to creating memorable experiences right from the guest’s first interaction. As the first point of contact, the Host greets guests with warmth and professionalism, setting the tone for their visit and ensuring a seamless transition from arrival to service. This position requires a dynamic individual who excels in multitasking and communication to manage reservations, seat guests efficiently, and coordinate with front-of-house and service teams to maintain smooth operational flow. The Host plays a pivotal role in balancing guest satisfaction with operational efficiency across all dining outlets.

This employment opportunity is focused on providing part-time or full-time positions, depending on the candidate's availability, including evenings, weekends, and holidays, to accommodate the spa’s busy schedule. While the salary details are competitive and reflect Miami Beach living standards, the rewarding benefits and career growth opportunities at The Standard Spa often make this an attractive role for hospitality professionals passionate about guest service.

In this role, Hosts handle daily reservations and walk-in guests using state-of-the-art reservation systems like SevenRooms, OpenTable, or Resy. They are responsible for maintaining accurate seating charts, coordinating with food and beverage and guest experience teams, and ensuring that menus and collateral materials are clean and well-presented. Attention to detail is critical, especially when managing VIP guests, large parties, and hotel guests, ensuring special requests are met with discretion and care. The Host is also accountable for maintaining a tidy and visually appealing host stand, communicating wait times and pacing to both guests and team members, and supporting management in tracking daily cover counts and guest feedback.

Moreover, being knowledgeable about hotel amenities, ongoing events, and menu offerings enables the Host to provide guests with accurate and helpful information, enhancing their overall experience. The role requires a composed and attentive individual who thrives in fast-paced, social environments and values teamwork and collaboration with servers, managers, and fellow hosts. Exceptional communication skills, the ability to multitask effectively, and a professional demeanour consistent with The Standard’s brand ethos are essential to succeed in this position.

Physical stamina is also important, as the job involves standing and walking for long shifts, as well as occasional bending, reaching, and light lifting. Comfort with working in both indoor and outdoor settings in varying temperatures further supports the host’s ability to manage guest flow efficiently. Fluency in English is required, with Spanish language skills preferred, reflecting the diverse clientele in Miami Beach.

Overall, The Standard Spa, Miami Beach, offers more than just a job; it provides a platform for those passionate about hospitality to develop their careers while contributing to a distinctive guest experience. If you are a warm, organized, and professional individual with experience in upscale hospitality settings, this role as a Host is an excellent opportunity to shine in a prestigious environment dedicated to service excellence.

Job Requirements

  • Minimum 1 year of experience as a host in a high-volume, upscale, or lifestyle hospitality venue
  • Familiarity with reservation systems such as SevenRooms, OpenTable, or Resy
  • Strong communication and multitasking skills with excellent attention to detail
  • Ability to manage guest flow and seating efficiency under pressure
  • Flexible schedule availability, including evenings, weekends, and holidays
  • Professional appearance and demeanor consistent with The Standard’s brand
  • Working knowledge of POS and reservation systems
  • Fluent English required
  • Spanish preferred
  • Ability to stand and walk for up to 8 hours per shift
  • Frequent bending, reaching, and light lifting up to 40 lbs
  • Comfortable working indoors and outdoors in variable temperatures

Job Qualifications

  • Minimum 1 year of experience as a host in a high-volume, upscale, or lifestyle hospitality venue
  • Familiarity with reservation systems such as SevenRooms, OpenTable, or Resy
  • Strong communication and multitasking skills with excellent attention to detail
  • Ability to manage guest flow and seating efficiency under pressure
  • Professional appearance and demeanor consistent with The Standard’s brand
  • Working knowledge of POS and reservation systems
  • Fluent English required
  • Spanish preferred

Job Duties

  • Welcome guests with warmth and professionalism, setting the tone for their experience
  • Manage daily reservations and walk-ins using established systems
  • Maintain an accurate seating chart and communicate table status to servers and management
  • Coordinate with the F&B and Guest Experience teams to anticipate special requests and guest preferences
  • Handle VIPs, hotel guests, and large parties with discretion and attention to detail
  • Maintain a clean, organized, and visually appealing host stand and entry area
  • Ensure menus and collateral are updated, clean, and well-presented
  • Communicate wait times and pacing clearly to guests and team members
  • Monitor guest flow to optimize seating and maintain a balanced service pace
  • Support management by tracking daily cover counts, noting guest feedback, and assisting with special events or programming
  • Maintain thorough knowledge of hotel amenities, menus, and ongoing events to provide accurate information to guests
  • Assist in resolving guest concerns or complaints promptly and courteously, escalating when necessary
  • Participate in pre-service meetings to stay informed on reservations, VIPs, and menu changes

Job Criteria

Experience

No experience required


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