IT Support Escalation

L7 Solutions is a prominent leader in the IT and cybersecurity sector, dedicated to delivering advanced technology solutions and exceptional service to its clients. Known for its expertise in IT infrastructure, security, and cloud services, L7 Solutions has built a reputation for tackling complex challenges and providing innovative support solutions. The company thrives on a collaborative, fast-paced work environment where professionals are empowered to grow and excel in their careers. With a strong focus on client satisfaction and technical excellence, L7 Solutions offers an exciting workplace for IT professionals eager to make a significant impact in the field.

We are currently seeking an experienced IT Support Escalation specialist to join our skilled team. This role is critical for solving advanced technical issues that frontline technicians cannot resolve and ensuring uninterrupted IT operations for our clients. The position involves providing both remote and on-site support for a variety of IT systems including PCs, servers, networking equipment, firewalls, and desktop software. As an escalation point, you will be responsible for handling complicated cases that require in-depth technical knowledge and problem-solving abilities.

In this dynamic role, you will engage with Microsoft-related technologies such as Windows Server, Exchange, SQL, and SharePoint, as well as virtualization platforms like VMware, Citrix, and Microsoft Hyper-V. Network management duties include overseeing WAN/LAN connectivity, routers, firewalls, and security configurations. You will also administer hosted and cloud solutions tailored to clients’ specific business needs and support disaster recovery and remote access solutions like VPN and Terminal Services.

Communication is a vital aspect of this role; you will maintain regular contact with customers, keeping them informed about incident progress and any planned changes or outages. You are expected to document all system and network infrastructure updates meticulously and collaborate effectively with clients and team members from diverse technical backgrounds.

The ideal candidate is self-motivated, able to independently drive project deliverables while assisting in maintaining the integrity of internal systems and customer-facing environments. Professional certifications such as Microsoft MCP, MCSA, MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP are highly valued. Along with strong diagnostic and communication skills, you should have the ability to multitask, adapt quickly, and possess a deep technical awareness that aligns resources appropriately to solve issues.

L7 Solutions offers a competitive salary range of $60K to $70K depending on experience and qualifications. This position also provides excellent benefits including health, vision, and dental insurance, 401K with company match, mobile phone and mileage reimbursement, performance incentives, generous bonuses, and paid time off. Furthermore, employees benefit from a supportive training environment, opportunities for career advancement, and a vibrant company culture.

Join L7 Solutions and take your IT career to the next level by working with cutting-edge technologies in a supportive, growth-oriented atmosphere. Become an integral part of a team committed to innovation, client satisfaction, and professional development. Apply today to become our next IT Support Escalation expert and help lead our team to new heights.