Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Benefits
Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Generous Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Hyatt’s commitment to caring and attentive service makes it a preferred choice for travelers seeking memorable stays. Among its esteemed properties is Andaz Miami Beach, a luxury lifestyle hotel situated in the heart of Mid-beach, Miami. This hotel is housed in an art-deco architectural landmark, blending historic charm with modern luxury to create a unique destination for both leisure and business travelers. The Andaz Miami Beach features 287 guestrooms, including 64 stunning suites that offer floor-to-ceiling windows, deep-soaking tubs, cozy reading nooks, and private outdoor terraces with breathtaking ocean and city skyline views. The hotel boasts world-class amenities such as a full-service spa, a state-of-the-art fitness center, two swimming pools, a renowned dining experience curated by José Andrés, and an exclusive Beach Club that caters to Miami's elite social scene. Spanning 25,000 square feet of dynamic indoor and outdoor event space, it is an ideal venue for cultural gatherings, celebrations, and stylish events that reflect Miami's vibrant music, art, and fashion scenes.
The Front Desk Host role at Andaz Miami Beach is a pivotal position that embodies Hyatt’s mission of providing authentic hospitality with a personal touch. As the first point of contact for guests, the Front Desk Host plays an essential role in ensuring a seamless and welcoming experience from arrival to departure. This position involves managing the guest registration process, handling check-in and checkout procedures, and communicating hotel services and promotions effectively. Beyond administrative tasks, the role requires a warm and enthusiastic approach, engaging guests with genuine conversation and attentiveness. The ideal candidate will thrive in a fast-paced, guest-centric environment and demonstrate professionalism, positivity, and excellent multitasking abilities. Additionally, Front Desk Hosts may assist with PBX telephone operations and concierge duties, supporting overall front office services. This position offers an exciting opportunity to be the face of Hyatt’s hospitality excellence and gain eligibility for up to 18% commission on upsells, rewarding proactive service. Working at Andaz Miami Beach means joining a company culture that values empathy, integrity, respect, inclusion, experimentation, and wellbeing, making it a rewarding career for professionals passionate about delivering memorable guest experiences and growing within the hospitality industry.
The Front Desk Host role at Andaz Miami Beach is a pivotal position that embodies Hyatt’s mission of providing authentic hospitality with a personal touch. As the first point of contact for guests, the Front Desk Host plays an essential role in ensuring a seamless and welcoming experience from arrival to departure. This position involves managing the guest registration process, handling check-in and checkout procedures, and communicating hotel services and promotions effectively. Beyond administrative tasks, the role requires a warm and enthusiastic approach, engaging guests with genuine conversation and attentiveness. The ideal candidate will thrive in a fast-paced, guest-centric environment and demonstrate professionalism, positivity, and excellent multitasking abilities. Additionally, Front Desk Hosts may assist with PBX telephone operations and concierge duties, supporting overall front office services. This position offers an exciting opportunity to be the face of Hyatt’s hospitality excellence and gain eligibility for up to 18% commission on upsells, rewarding proactive service. Working at Andaz Miami Beach means joining a company culture that values empathy, integrity, respect, inclusion, experimentation, and wellbeing, making it a rewarding career for professionals passionate about delivering memorable guest experiences and growing within the hospitality industry.
Job Requirements
- Minimum of a diploma in hospitality or tourism management or relevant field
- Good knowledge of guest registration and reservation procedures
- Proficiency in Reserve or Opera software
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Flexibility to work weekends, holidays, and overnight shifts
- Physical ability to stand or walk for extended periods
- Professional and well-groomed appearance
Job Qualifications
- A minimum of a diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently will be considered an asset
- Good working knowledge of Reserve or Opera software
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, overnight shifts
- Physically agile, ability to stand or walk for long periods
- Excellent time management and organizational skills
- Excellent problem-solving skills
- Well-groomed, professional appearance
Job Duties
- Greeting and thanking guests as per Forbes standards
- Perform all guest check-in and checkout procedures including obtaining or confirming guest information, assigning rooms, activate and distribute keys
- Posting charges to appropriate guest accounts and collect payment for room charges and other fees
- Make and confirm reservations for guests
- Answer phones and direct calls to appropriate personnel
- Anticipating and addressing guests' needs and resolving their problems and complaints
- Collaborating and communicating with other internal departments to ensure guest satisfaction
- Following all established SOPs and using approved Checklists
- Up selling guest rooms and promoting World of Hyatt (WOH) and other hotel services
- Complete various additional tasks and assignments as needed
Job Criteria
Experience
No experience required
Job Location
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