Events Services Manager, Full Time

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $28.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Employee assistance program

Job Description

The Catering and Events Department plays a pivotal role within the hospitality industry by managing contracted group events, social gatherings, food and beverage services, and meeting room revenues. This department’s core responsibility includes room block management and negotiating with suppliers to ensure seamless event execution. With a focus on delivering exceptional event planner satisfaction, the department aims to consistently meet or exceed both departmental and individual revenue goals. The professionals working in this division are integral to maintaining the reputation of the establishment by fostering repeat business and creating memorable guest experiences.

The role of the Event Service Manag... Show More

Job Requirements

High school degree or GED
One year hospitality related experience
No management experience required
Zero percent travel
Ability to communicate effectively in writing
Ability to understand written documents
Ability to comprehend spoken words and sentences
Basic computer proficiency
Knowledge of customer service principles
Numerical ability for basic calculations
Creativity in problem solving
Adaptability to work task or environment changes
Ability to build trust with others
Strong communication skills
Customer focus
Empathy and leadership by example
Setting high work standards
Planning and organizing skills
Decision making and problem solving
Stress tolerance
Demonstrates technical and professional knowledge related to the position

Job Qualifications

High school degree or GED
One year hospitality related experience
Skilled at clearly conveying information and ideas
Knowledge of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to listen to and understand information presented through spoken words
Basic computer skills including personal computers, word processing software, and internet browsers
Ability to add, subtract, multiply, or divide quickly and correctly

Job Duties

Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
Directly serve on site group and catering customers in a proactive manner
To organize, plan and prioritize your duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Demonstrate knowledge of job systems, products, booking systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Selling and influencing both internal and external clients

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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