Event Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company recognized for its vibrant venues across North America. With over 360 locations, the company specializes in delivering experiential entertainment through bowling alleys, amusement games, water parks, and family entertainment centers. Additionally, Lucky Strike Entertainment owns the Professional Bowlers Association, which is the premier league of bowling globally, attracting millions of fans and expanding its media presence. The company focuses on creating engaging and memorable experiences for guests, blending entertainment, social interaction, and hospitality to cultivate lively venues where guests can enjoy fun activities and special events.

The role of Event Operations Manager at Lucky Strike Entertainment is a dynamic and exciting career opportunity that blends excellent organizational abilities with outstanding people skills. This position is well-suited for someone passionate about orchestrating memorable events in an energetic atmosphere that features bowling, arcade games, amazing parties, and delicious food. The Event Operations Manager leads a team of Event Hosts to ensure every event runs smoothly and that clients and guests are kept delighted from start to finish. Reporting directly to the center’s General Manager, the Event Operations Manager takes charge of managing special events, coordinating logistics, and delivering exceptional guest service.

As the Event Operations Manager, you will serve as the primary host who brings the party to life. Your responsibilities encompass managing the event staff, overseeing event setup, collaborating with sales and operations teams to deliver flawless event experiences, and fostering strong relationships with clients to exceed their expectations. You will utilize guest feedback and event reports to drive continuous improvement, while also managing staff schedules and performance according to company policies. This role requires flexibility to work varied shifts, including weekends, holidays, and extended hours, reflecting the nature of the entertainment business.

This position offers a competitive pay range of $25.00 - $30.00 per hour plus commission on extension sales and lane reservations, with eligibility for a quarterly incentive bonus of $1500 based on group and lane Net Promoter Score performance. Lucky Strike Entertainment also provides a comprehensive benefits package, including healthcare coverage and performance-based incentives, making this a rewarding opportunity for any event professional aiming to grow their career within a nationally recognized entertainment brand. The Event Operations Manager role is perfect for individuals eager to apply their event planning, management, and hospitality knowledge in a lively and fun environment where every event promises to be unforgettable.