The hotel front desk is the area where guests are greeted, checked in and assisted throughout their stay. It serves as a go-to place for questions, reservations and resolving any issues with guests, ensuring their smooth and enjoyable stay and experience.
For any hotel front desk role, candidates should have strong communication and customer service skills. They need to have attention to detail and some proficiency in technology as needed.
Write your own Hotel Front Desk job description using our free job description template below. You can copy the texts or download the template in Word or PDF format. You can also read on for a more specific, free Hotel Front Desk Agent job description template.
Hotel Front Desk Job Description Template for Recruiters
Hotel Front Desk Job Overview
We’re looking for a friendly and organized individual to join our front desk team at [Company/Establishment Name]. This role is the first point of contact for guests, where you’ll be responsible for creating a welcoming environment, managing inquiries and handling administrative tasks.
Located in [Neighborhood and/or City], our hotel caters to travelers, families and individuals looking for comfort, convenience and exceptional service.
This position requires excellent customer service skills and the ability to multitask in a fast-paced setting. If this sounds like you, then we highly encourage you to apply!
Salary: [$19 per hour]
Benefits: [Health, vision and dental insurance; paid time off; gym membership; free parking]
Schedule: [Part-time (20–30 hours per week) and full-time (40 hours per week)]
Hotel Front Desk Duties & Responsibilities
- Greet and assist visitors or guests with a friendly demeanor
- Answer phone calls, emails and in-person inquiries promptly and professionally
- Schedule appointments, manage bookings and coordinate reservations
- Maintain accurate records and logs of visitor details and activities
- Handle cash transactions, billing or other financial responsibilities, if applicable
- Collaborate with internal departments to relay messages or coordinate services
- Resolve issues or direct inquiries to the appropriate person or department
- Keep the reception area tidy and stocked with relevant materials
Hotel Front Desk Qualifications & Skills
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency with office software and systems, such as Microsoft Office or scheduling tools
- Professional appearance and demeanor
- Problem-solving and conflict resolution capabilities
- Familiarity with office equipment and basic administrative procedures
Hotel Front Desk Education & Experience Requirements
- High school diploma or equivalent
- Previous experience in a customer-facing role is preferred.
Hotel Front Desk Job Description Template – Free Download
To get our Hotel Front Desk job description template, copy or download it from the section above. You can replace the information in brackets or add other information to fit your job requirements better.
Hotel Front Desk Agent Job Description Template for Recruiters
Hotel Front Desk Agent Job Overview
We are seeking a professional Hotel Front Desk Agent to be the welcoming face of [Company/Establishment Name] in our hotel located in [Neighborhood and/or City]. Responsibilities include registering guests, managing reservations and providing information about [Company/Establishment Name]’s rooms and amenities.
The ideal candidate will have excellent communication skills, a friendly demeanor and a commitment to delivering exceptional customer service. The role will contribute to creating a pleasant and memorable stay for our guests.
Salary: [$17–$19 per hour]
Benefits: [Paid time off; health, vision and dental insurance; gym membership; pet-friendly workplace; free parking]
Schedule: [Full-time (40 hours per week)]
Hotel Front Desk Agent Duties and Responsibilities:
- Welcome guests warmly and assist with check-in and check-out procedures
- Handle room reservations, modifications and cancellations accurately
- Address guest inquiries about hotel amenities, services and local attractions
- Process payments, manage billing and resolve any discrepancies
- Coordinate with housekeeping and maintenance teams to meet guest needs
- Handle guest complaints or requests promptly, escalating to management when necessary
- Maintain accurate records of occupancy and guest information in the hotel’s system
- Ensure the front desk area is clean, organized and ready for daily operations
Hotel Front Desk Agent Qualifications and Skills:
- Outstanding customer service and communication skills
- Ability to remain calm and professional under pressure
- Detail-oriented with strong organizational abilities
- Familiarity with property management systems (PMS) and reservation software is preferred.
- Problem-solving and multitasking capabilities
Hotel Front Desk Agent Education and Experience Requirements:
- Knowledge of a second language is beneficial in guest interactions.
- High school diploma or equivalent
- Previous experience in hospitality or customer service is a plus.
Hotel Front Desk Agent Job Description Template – Free Download
Download our Front Desk Agent Hotel job description template above and revise some of the information to fit your job requirements.
What To Include in Your Hotel Front Desk Job Description
When writing your Hotel Front Desk job description, make sure you include all the important info so job seekers can have a clear idea of your expectations. This info will also help them assess whether they’re a good fit for the role.
Check out the sections you can include in your job description below. We also included a checklist you can refer to for each section to make sure you have everything covered.
1. Job title
Use clear, specific titles like “Front Desk Associate” or “Front Desk Agent.” Ensure the job title is easy to understand and aligns with the common terminologies used in the industry.
Checklist:
- Clear and specific title
- Aligns with job responsibilities
- Matches industry terminology
2. Job overview
Write a concise summary that highlights the role’s purpose, primary duties and location. Mention how the position contributes to the team or company goals.
Checklist:
- Brief description of role
- Mention of primary responsibilities
- Work location and the role’s impact on the team
3. Salary and benefits
Offer a competitive salary range and highlight job benefits like health insurance, paid time off or employee discounts. Be transparent about any unique perks, as these can help attract more candidates.
Keep in mind that front desk roles typically offer hourly wages instead of annual salaries. This makes the position more attractive to those looking for roles paid by the hour.
Checklist:
- Salary range (if required by law or competitive market)
- Key benefits and perks listed
- Avoids exaggeration or vague promises
4. Schedule
Detail work hours, shifts and any required weekend or holiday work. Be upfront to help candidates assess whether the job would fit their preferences.
Checklist:
- Specify job type (e.g., full-time, part-time or seasonal)
- Mention shifts or rotation requirements
- Include flexibility details, if applicable
5. Duties and responsibilities
Focus on daily tasks like greeting guests, managing bookings and handling inquiries. Use action verbs to make the list dynamic. For example:
- Instead of simply “Greeting guests,” describe it as “Welcome guests warmly to create a positive and inviting atmosphere.”
- Replace “Managing bookings” with “Oversee reservation schedules, confirm appointments and adjust bookings to maximize efficiency.”
- For “Handling inquiries,” opt for “Address guest inquiries promptly by providing accurate information and tailored recommendations.”
Check for any repetitions that you might need to remove or replace. Some job seekers simply skim through the job description, and repetitive information could lead to then misunderstanding key priorities.
Also, consider listing the most important hotel front desk job duties first before moving on to supplementary ones.
Checklist:
- Highlight core responsibilities.
- Use clear, actionable language.
- Keep duties specific and relevant.
6. Experience and skills
Emphasize customer service, multitasking and technical skills, such as familiarity with booking software. Include soft skills like communication and problem-solving.
Checklist:
- List essential hard and soft skills.
- Mention preferred but not required skills.
- Don’t overload with unnecessary or irrelevant qualifications.
7. Education and Other Qualifications
Include minimum education requirements like a high school diploma, and note any additional certifications or language proficiencies.
Checklist:
- Minimum education requirement
- Certifications or specific proficiencies
- Highlight optional but beneficial qualifications.
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Hotel Front Desk Job Description FAQ
Hotel front desk operations include all activities related to guest interactions at the reception area.
This includes check-ins, check-outs, handling reservations, managing room assignments, assisting with guest inquiries, processing payments and addressing complaints or special requests.
A Front Desk Agent typically works in hospitality settings, such as hotels or resorts. They focus on guest services like booking rooms, managing check-ins and check-outs and resolving guest issues.
On the other hand, a Receptionist has a broader role in various industries (besides hospitality) like healthcare or corporate offices. They often handle administrative tasks, greet visitors and manage appointments.
Because of the nature of front desk work in a hotel, you’re bound to manage multiple tasks simultaneously — all while maintaining excellent customer service.
There may be situations where you’re resolving guest complaints, managing peak-hour check-ins and coordinating with other departments at the same time. This line of work requires front desk staff to stay calm under pressure and prioritize tasks effectively.
The hotel’s front desk typically includes Front Desk Agents, Receptionists, Night Auditors and Concierge staff who handle guest check-ins, reservations, inquiries and overall guest services.
Written by Jericka Orellano
Jericka is a published author who has had a decade of experience in publishing, editorial work, localization and media. Having spent eight years as a professional trainer and supervisor for other writers and editors, she excels in research, copyediting, proofreading and quality assurance. She now works with OysterLink as a content specialist.
Edited by Marcy Miniano
Marcy is an editor and writer with a background in public relations and brand marketing. Throughout her nearly decade-long career, she has honed her skills in crafting content and helping build brands across various industries — including restaurant and hospitality, travel, tech, fashion and entertainment.
