Position: Virtual Concierge
About: Tanger Outlets, a leading owner and operator of outlet and open-air retail shopping destinations, is seeking a Virtual Concierge to serve as the primary point of contact for customers seeking information and assistance through the customer virtual messaging platform. This role involves delivering personalized and efficient services remotely to enhance the customer experience at Tanger Outlets.
Requirements: High attention to detail; excellent written and verbal communication skills in English; ability to handle a high volume of digital customer activity; familiarity with CRM software and ticketing systems; located in the Eastern or Central time zone
Benefits: competitive salary, generous suite of medical, dental, and vision benefits, 401(k) match, paid PTO and holidays, paid volunteer hours, team member paid leave programs, tuition reimbursement, wellness incentives, group life and disability insurance, voluntary benefits, team member discounts, and more…
