Position: Travel Assistance Coordinator
About: AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. We offer competitive salaries, great benefit packages, and generous paid time off. The Travel Assistance Department handles incoming calls and provides support to clients facing unexpected travel situations worldwide. The team acts quickly to assist clients in resolving emergencies during their travels, such as lost luggage, alternate flight arrangements, and passport replacements.
Requirements: High school diploma or equivalent required; record of providing outstanding customer service (1+ years preferred); ability to solve complex problems within established protocols; ability to think outside the box; excellent verbal and written communication skills; ability to manage and prioritize tasks effectively; ability to respond to high-end clientele professionally; international travel experience and geography knowledge helpful; proven experience in customer support or the travel industry is a plus.
Benefits: Paid holidays, Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching, Volunteer time off, Affordable health, dental, and vision insurance plans based on individual or family needs, Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off, 401k with an employer match available upon hire, A fun, friendly work environment at a company that gives back to the community
