Position: Team Leader CCC
About: Leads a team of Customer Care professionals to execute on the vision and strategy for the organization, delivering outstanding customer service and achieving operating objectives and financial goals according to company standards, policies, and procedures. Manages, develops, and leads a team with direct report responsibility including Customer Service Representatives, Sr. CSRs, and associates supporting back-office duties. Achieves internal and external survey goals for employees and customers.
Requirements: High school diploma or equivalent; 1-3 years of customer service experience; 1-3 years of previous supervisory experience; strong conflict resolution and negotiation abilities; positive relations abilities; PC software proficiency (i.e. Excel, Word, PowerPoint); knowledge of call center operations processes and key performance measurements; ability to lead and motivate a dispersed workforce, including onsite and remote employees; strong verbal and interpersonal skills; ability to manage multiple priorities in a fast-paced environment; demonstrated integrity and commitment, focusing on detail-orientation, effective follow-up, and efficient follow-through; knowledge and ability to use Customer Care Center tools/systems and applications.
Benefits: 401(k), health insurance, flexible work schedule conducive to work-life balance
