Position: Supervisor – Starbucks
About: Wind Creek Chicago Southland will be an entertainment enthusiast’s dream destination, providing guests with an onsite hotel, dining, bars, an event facility, and more. The first AAA Four Diamond Casino destination to Illinois and Northern Indiana, ideally located for all south Chicago suburbs. The casino will offer over 70,000 square feet of gaming space including table games, slot machines, a sportsbook, poker room, and more. Wind Creek Hospitality aims to make a positive impact on the lives of people including guests, the community, and team members.
Requirements: High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment; Associate’s Degree in Related field– required; Two (2) years’ supervisory experience– required; One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required; Two (2) years’ experience in the hiring position’s Department– required; Must eighteen (18) years of age or older; Two (2) years’ supervisory experience in a restaurant or designer coffee retailer– required; Three (3) years of customer service experience in retail or restaurant environment– required; Must successfully complete Starbucks Training and Barista Certification – required; Experience in multi-shift, complex organizations; Problem solving and decision making ability; Must have extensive knowledge of food products and service techniques; Must be familiar with financial data and cost control techniques; Excellent interpersonal, customer service, communication, team building, and problem solving skills are required; Excellent verbal and written communication skills; Ability to coordinate multiple tasks at once with minimal direction; Ability to compile, compute, and analyze pertinent data needed for reports; Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the point of sale; Must be able to lift and carry up to forty (40) pounds; must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment; Ability to adequately and successfully perform all aspects of this position; Ability to supervise effectively in a fast-paced environment; Ability to supervise multiple situations simultaneously; Must possess a high level of maturity, dependability, and punctuality; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats; Must successfully pass job interview, including a guest service audition; Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training; Must successfully complete ServeSafe Sanitation training; Willing to work odd and irregular hours; Must be able to maneuver to all areas of assigned outlets, including all food and beverage service areas; Must be able to respond calmly and make rational decisions when handling guest and employee conflicts; Willing to travel and participate in training as recommended or required; Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position.
Benefits: Competitive salary, Health insurance, 401(k) retirement plan, Paid time off, Employee discounts on dining and gaming
