Position: Service Concierge
About: Bean Automotive Group, a nationally recognized automotive group with 4 locations in Miami: Kendall Toyota, Lexus of Kendall, West Kendall Toyota, and Lexus of West Kendall, is seeking a Service Concierge to join their Business Development Center (BDC) department. The Service Concierge will be responsible for managing customer communications and scheduling service needs, with a focus on delivering exceptional customer service and increasing customer retention.
Requirements: Excellent communication skills, both verbal and written; Bilingual English and Spanish; Maintain a courteous and professional demeanor; Ability to work independently and be self-motivated; Must have a valid driver’s license; High school diploma or equivalent; Previous experience in a customer service role, preferably in a dealership or automotive environment; Proficient in using phones, computer systems, and text messaging platforms; Strong organizational skills and the ability to manage multiple tasks simultaneously; Ability to work in a fast-paced environment and handle stressful situations with professionalism; A positive attitude and a commitment to providing outstanding customer service
Benefits: Paid Time-Off, Paid Holidays, 401(k) Retirement Plan with 50% Employer Match, Paid Health, Gap, Life, and AD&D Insurance, Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance, Paid Volunteer Time-Off Program, Award-Winning Wellness Program and Healthcare Premium Incentives, Employee Discounts, ASE certification reimbursement and paid continuing education program to further your career, Continued education, manufacturer hands-on and web-based training
