Position: Remote Reservation Coordinator
About: Proper Hospitality, a company dedicated to providing a unique kind of lifestyle hospitality with a focus on luxury hotels across the United States, is in search of a Remote Reservation Coordinator to join their dynamic team. The company values exceptional guest experiences and upholds high standards of service to stand out in the luxury market.
Requirements: Minimum of a high school education, post-high school education preferred; at least one year in customer service or sales, ideally within the luxury hospitality industry; remote contact center experience preferred. Ability to manage multiple interactions efficiently in a fast-paced environment; demonstrates above-average written and verbal communication skills; familiarity with contact center telephony, Microsoft Office, PMS, and other relevant applications; comfortable handling a mix of inbound calls and emails, with a focus on recognizing upsell opportunities; understanding of key operational functions at the property level; willingness to attend in-person meetings that may require overnight travel.
Benefits: inclusive and employee-focused workplace, development opportunities, rewarding and flexible work environment, exciting perks, career growth opportunities, comprehensive benefits package
