Position: Remote Customer Service Representative
About: Join NexRep as a Customer Service Representative and work from home to provide support for patients and caregivers in self-directed Medicaid programs. This flexible and fulfilling role allows you to make a positive impact on others’ lives by facilitating payments and offering assistance with payroll services.
Requirements: At least 1 year of customer service experience; Strong computer skills; Ability to offer troubleshooting advice; Empathy, patience, and friendly demeanor; Excellent communication and active listening skills; Attention to detail; Ability to handle sensitive calls and emotionally charged situations; Multitasking and adaptability in a fast-paced environment; Strong focus on quality and achieving first call resolution; Comfortable working with numbers and discussing financial matters
Benefits: Medical, Dental, Vision coverage, Home office tax deductions, Flexible scheduling, One-on-one mentorship, Free certification and ongoing development opportunities, Access to NexRep Perks program for exclusive discounts and savings
