Position: Program Scheduler
About: VITAS Healthcare is the nation’s leading provider of end-of-life care, dedicated to supporting personal and professional growth. Working at VITAS means being part of a people-focused organization committed to making a difference in the lives of others, where employees are valued experts critical to the hospice mission.
Requirements: Two or more years related experience in medical terminology and/or in a call center environment; Ability to attain goals in a fast-paced, dynamic environment; Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external callers; Superior ability to effectively communicate at all levels of the customer interaction to include both verbally and in writing to provide a concierge level of service; Working knowledge of computers, internet access, and the ability to navigate within automated systems and a variety of software packages, and type minimum 45 wpm; Prior experience in working collaboratively with other functional leaders to drive action plans; Must be highly organized and able to manage multiple responsibilities and work on various assignments simultaneously; Model positive behaviors that are focused on supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork; Ability to communicate tactfully with department heads, managers, coworkers, and vendors to resolve problems and negotiate resolutions
Benefits: Competitive compensation, Health, dental, vision, life, and disability insurance, Pre-tax healthcare and dependent care flexible spending accounts, Life insurance, 401(k) plan with numerous investment options and generous company match, Cancer and/or critical illness benefit, Tuition Reimbursement, Paid Time Off, Employee Assistance Program, Legal Insurance, Roadside Assistance, Affinity Program
