Position: Patient Liaison – Concierge Medicine
About: Provides specialized assistance to patients and their families to effectively navigate through the Keck Medicine of USC’s complex process of scheduling, admitting, discharge and follow-up to ensure a positive and simplified experience. Manages complaints and provides service recovery. Provides specialized professional support services to administrators and/or project managers in administrative projects. Assists in the administration and coordination of a variety administrative projects including planning, budgeting, organizing, research and delivery of services.
Requirements: Req Bachelor’s degree in public relations, human resources/personnel management, psychology, counseling or related field.; Combined experience/education as a substitute for education; Req 4 years Experience in related field.; Req 3 years Client Management experience.; Req Demonstrated interpersonal, communication and customer service skills.; Req Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.; Req Ability to communicate effectively in English both verbally and in writing.
