Position: Patient & Family Concierge
About: UPMC Children’s Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our 7A Cardiac Unit. Rotating shifts, weekend shifts, and rotating holiday shifts will be required. The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the PFC is to create and deliver a top-notch experience for patients, visitors, and colleagues. The PFC will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the PFC may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the PFC will remain focused on patient and guest satisfaction and quality of care from first to last impression.
Requirements: High School diploma; Previous experience in health care or customer service is a plus, but not required; Ability to follow written and verbal instructions
Benefits: 401(k)
