Position: Patient Experience Concierge, Concierge Services, PT, Shift Varies
About: Patient Experience Concierge is the Hospital’s Director of First Impression responsible for the patient and family member’s initial needs. They are responsible for connecting patients/family with accurate information and maintaining relationships with supporting departments. The role involves demonstrating excellent customer service skills and positive interpersonal skills, acknowledging, greeting, and assisting visitors, representing the hospital positively, and interacting in a courteous and helpful manner with patients, families, guests, and hospital staff. Additionally, the role includes using strong communication skills to serve as a liaison between patients, families, and clinical staff, seeking satisfactory and expedited solutions to complaints, problems, or special needs, and coordinating patient and guest services for the reception area. Estimated pay range for this position is $16.00 – $16.75 per hour depending on experience. Degrees: High School, Cert, GED, Trn, Exper. Additional Qualifications: Bilingual (English & Spanish), computer knowledge and proficiency in Microsoft Office Outlook and Excel. Previous experience in customer services required. Flexibility in work schedule, strong verbal communication skills, and strong follow-through skills are necessary. Minimum Required Experience:
Requirements: High school diploma or equivalent; previous experience in customer services; flexibility in work schedule; strong verbal communication skills; strong follow-through skills
Benefits: Competitive pay, Comprehensive health insurance, Paid time off, Training and development opportunities, Employee assistance program
