Position: Patient Encounter Specialist – The Workplace Occupational Medicine
About: UA Health Services Foundation (UAHSF) is seeking a detail-oriented and customer-focused individual to join their team at The Workplace, Occupational Medicine at UAB Hospital Highlands. The position involves providing specialized services to support clinic operations, including patient check-in, answering calls, data entry, and maintaining outstanding customer service for patients and staff.
Requirements: One (1) year of Customer Service experience required; Business Office Education or similar coursework desired; must attend all required course work assigned by management, possess basic knowledge of medical terminology, advanced knowledge of PC applications, software, and database management, be able to perform math and bookkeeping skills, possess exceptional telephone and customer service skills, be knowledgeable of English grammar and punctuation; high school diploma or equivalent preferred. Must be self-directed and self-motivated, have good communication and interpersonal skills, be able to perform a variety of duties efficiently, accept responsibility for work direction and planning, work independently, recognize patient confidentiality rights, convey empathy and compassion, relate to others effectively, exhibit flexibility in a fast-paced healthcare environment, demonstrate quality work ethic, maintain a customer focus, and provide exceptional customer service towards patients and staff.
Benefits: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer
