Position: Member Services Concierge – PT
About: As a Member Services Concierge at a reputable establishment, the main objective is to provide the highest level of service to members, guests, and program participants. The role involves responding to member and guest needs, providing knowledge and assistance with Brivo, and offering program information for all departments across the agency. Shift hours vary depending on schedule and agency needs, with operations from Monday to Thursday 5:00 am – 9:00 pm, Friday 5:00 am – 6:00 pm, and Saturday to Sunday 7:00 am – 6:00 pm. Occasional evenings and weekends are required for agency-wide events.
Requirements: Minimum 1-2 years’ experience in customer service preferred or a related field; excellent communication skills; ability to work nights and weekends; high energy, proactive, requiring little direction, takes responsibility; team-oriented; strong multitasking and problem-solving skills; ability to maintain an enthusiastic and professional demeanor while effectively and tactfully dealing with member and guest complaints and concerns; willingness to perform job tasks not part of immediate job responsibilities but aids in member satisfaction and getting the job done; must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
