Position: Member Services Bureau Director
About: The Department of Employee Trust Funds (ETF) in Madison is seeking a Member Services Bureau Director to manage and direct the delivery and operations of benefit programs for state and local government employees and retirees. This role involves handling customer inquiries, providing counseling sessions, and overseeing the member call center.
Requirements: High school diploma or equivalent required; experience in direct staff supervision, program improvement strategies, and business operations; excellent communication and stakeholder management skills
Benefits: comprehensive benefit and compensation package, paid time off, hybrid remote/office work arrangement, annual salary up to $112,320, opportunity for career development, access to Public Service Loan Forgiveness Program
