Position: Member Experience Concierge
About: Gaylord Opryland Resort & Convention Center, located at 2800 Opryland Drive in Nashville, Tennessee, is seeking a proactive and detail-oriented Front Desk Agent to assist members and guests in various pre-arrival, arrival, and post-arrival activities and experiences, ensuring a seamless and pleasant stay at the hotel. The position involves handling member inquiries, processing reservations, coordinating amenities, and addressing special requests throughout the members’ stay. The role also includes administrative tasks and providing assistance with on-site services and information to enhance the overall guest experience.
Requirements: High school diploma or equivalent required; at least 1 year of relevant work experience preferred; supervisor experience not required; no specific license or certification required
Benefits: employee discount on food and beverages, 401(k) retirement plan, comprehensive health insurance, opportunities for career advancement, training and certification in safety and service standards
